Nwaorisa Juliet

NWAORISA JULIET VIRTUAL ASSITANT| CUSTOMER SUPPORT OFFICER PROFESSIONAL SUMMARY Highly skilled in administrative support, specializing in managing calendars, emails, and data entry with strong attention to detail, handling customers complaint and commitment to accuracy. Expert in utilizing tools like Microsoft Office, Google Workspace, and various project management software to streamline tasks and ensure timely completion. Conscientious with solid work ethic, always striving to maintain order and complete tasks quickly with minimal errors. WORK EXPERIENCE Virtual Assistant At BDC Communication No. 7 Adenike Ogunye, Magodo G.R.A. Phase II, Shangisha, Lagos, Nigeria. Job Description • Responded to emails in a timely manner while providing accurate information. • Utilized Microsoft Office Suite proficiently for document creation, editing purposes. • Conducted online searches to locate relevant resources or information requested by clients or colleagues. • Assisted in the preparation of presentations, documents, and other materials needed for meetings. • • Maintained an up-to-date filing system to ensure easy access to documents when needed. • Answered incoming calls promptly and efficiently routed them to the appropriate personnel. • Managed calendars and organized travel arrangements for executives. • Maintained databases with current contact information and updated records when necessary. • Provided administrative support for efficient office operations • Scheduled and confirmed appointments for clients, customers, and supervisors. DIRECT SALES EXECUTIVE/ CUSTOMER CARE OFFICER Access Bank Plc Oct 2017 - Dec 2020 Job Description • Demonstrated strong interpersonal skills, enabling effective communication with potential customers. • Assessed customer needs and provided tailored solutions accordingly. • Communicated value proposition to customers by displaying knowledge of product and service deployment. • Studied competitor sales, prices and products to improve product positioning. • Utilized persuasive selling techniques to convert prospects into long-term customers. • Collaborated with marketing team members to create targeted campaigns for prospective customers. • Researched competitors' products, pricing, and promotions to stay competitive in the marketplace. • Established and maintained customer relationships to drive additional business and attain referrals. SKILLS OVERVIEW • Excel spreadsheets • Organizing and categorizing data • Records management • Business administration • Database and client management systems • Office management • Multitasking • Document and file management • Scheduling and calendar management • Administrative support • Data entry • Time management abilities EDUCATIONAL QUALIFICATIONS B. SC Banking and Finance- Michael Okpara University of Agriculture Umudike • West African Senior School Certificate Examination 2003 – 2009 High Grade Model Academy Aba Abia state • First School Leaving Certificate 1997 – 2002 Com’s Nursery and Primary School Aba, Abia State