NWAOBI JUDITH UGOCHI
Lagos State,Nigeria
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www.linkedin.com/in/judith-nwaobi-869846-PROFESSIONAL SUMMARY
Experienced Virtual Executive Assistant and Telemarketer/Sales Development Representative
with over 4 years in tech startups and fast-paced sales environments. Demonstrated success in
managing administrative tasks, coordinating remote projects, and enhancing customer
engagement. Skilled in lead generation, cold calling, and utilizing CRM systems to drive
sales growth and improve client satisfaction. Adept at streamlining communication,
problem-solving, and maintaining strong relationships to ensure client retention and business
success.
CORE SKILLS
● Strong communication skills.
● Product knowledge, sales techniques, handling objections.
● Building rapport, empathy, conflict resolution.
● Time management,
● data entry, scheduling.Phone etiquette
● Resilience, motivation, positive attitude.
● Persuasion and Negotiation.
● Problem-Solving.
● Continuous Learning.
● CRM software, automated dialing systems.
● Proficiency with slack, Loom, Apollo.io and sales force.
WORK EXPERIENCE
Inbound sales Representative Sparkle AI Telemarketing. Enugu Nigeria — Jan. 2024 –
Nov.. 2024 (Remote Role)
● Responded to customer inquiries via phone, email, or live chat
● Understood customer needs and provided personalized solutions
● Qualified leads and forward them to the sales team
● Maintained accurate records of customer interactions in the CRM system
● Collaborated with marketing and product teams to stay updated on new
campaigns and product offerings.
Telemarketer
Digital Witch Technology
Lagos Nigeria Feb. 2023 – Dec. 2023 (Remote)
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Made outbound calls to potential customers to introduce Digital Witch
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Technology's products and services
Identified and qualified new business leads through research and conversation
Built relationships with potential customers and address their questions and
concerns
Meet and exceeded monthly sales targets and performance metrics
Updated and maintained accurate records of customer interactions in the CRM
system
Collaborated with the sales team to develop and implement effective sales strategies
Sales Development Representative
Nigerian Breweries Limited — Lagos Nigeria.
Jan. 2022 – Dec. 2022 (Remote)
● Qualified new leads through research, phone calls, and emails
● Built relationships with potential customers and understand their business
needs
● Identified and pursued new business opportunities
● Passed qualified leads to our sales team and ensured a smooth handoff
● Meet or exceeded monthly sales targets by 20%
● Collaborated with our marketing team to develop targeted lead generation
campaigns
● Stayed up-to-date on industry trends and competitor activities
Customer Service Representative
City Global Hotels Owerri Nigeria. — Mar. 2020 - Dec. 2022
● Streamlined contract management processes, leading to a 50% improvement in service
delivery and customer expectations.
● Developed a client engagement strategy that boosted customer trust and brand loyalty,
increasing repeat bookings by 60%.
● Handled incoming client inquiries and technical support requests, achieving top-rated
feedback for quick resolution and customer satisfaction.
● Utilized CRM software to manage customer databases, tracking interactions and
follow-ups, reducing client churn by 25%.
EDUCATION
Bachelor’s degree in political science (2nd Class Upper)
University of Nigeria, Nsukka — 2019
CERTIFICATIONS
● IT support Fundamentals -–Cousera(Nov 2024)
● Inbound Sales — HubSpot Academy (Oct. 2024)
● Customer Service: Problem-Solving & Troubleshooting — LinkedIn Learning (Oct. 2024)
Customer Service: Serving Customers through Chat & Text — LinkedIn Learning (Sept.
2024)
● In-Demand IT Skills — Digital Witch Support Community (Sept. 2024)
● Diploma in ICT Fundamentals — New Horizon Computer Learning Center,
Lagos (Distinction, July 2024)
