NWANZE PRECIOUS-ADMINISTRATIVE VIRTUAL ASSISTANT-
https://www.linkedin.com/in/nwanze-precious
Working Remotely
Data Entry| Web Research|Email Management|And Customer Support
SUMMARY
Dedicated and reliable Virtual Assistant with 2+yrs of experience supporting
professionals and business owners. providing high-level support to executives,
including managing inbox and calendar management, presentation preparation,
Proficient in data management,streaming operations,and providing top-notch
administrative support. Known for customer service, exceptional organization, attention
to detail, and proactive problem-solving..
WORK EXPERIENCE
Administrative Virtual Assistance
Sep 2024-Present
Nebeck Company
Remote
● Provided a high level of administrative support,including inbox management,calendar
management emails, travel arrangements,and prepared presentations.
● Managed and entered over 5,000 records, improving data accuracy by 30% through
regular audits.
● Handled 150+ emails daily with a 95% response rate within 24 hours, enhancing client
satisfaction.
● Coordinated market research and minute boarding meetings,ensuring accurate
documentation and fellow upon action items
● Developed and maintain a comprehensive crm system, increasing client retention by
25%
Customer Support Representative
Creativity Enterprises
●
●
●
May2022-April2024
Remote
Resolved over 100 customer inquiries daily, achieving a 90% satisfaction rate through
effective problem-solving.
Managed and tracked service requests, reducing response time by 40% and improving
overall efficiency.
Analyzed customer feedback to implement improvements, leading to a 20% decrease in
complaints over six months.
SKILLS
●
●
●
●
●
●
Organizational Skills
Project Coordination
Communication Skills
Customer Support
Bookkeeping and Invoice Processing
Problem-Solving Abilities
EDUCATION/CERTIFICATION
Coal City University Enugu-State
Bsc-Computer Science
TECHNICAL PROFICIENCIES
●
●
●
●
●
●
Microsoft Office Suite (Word, Excel, Powerpoint
Google Workspace (Gmail, Docs, Sheets, Slides, Calendar)
Communication Platforms (zoom, Skype, Slack
Project Management Tools ( Asana, Trello, Monday.com
Social Media Platforms (Linkedin,Instagram)
Canva, Adobe, Creative Suite
LANGUAGES
●
English
