Nwanorue Ezioma Mary

NWANORUE EZIOMA MARY- Sangotedo Ajah, Lagos State PROFILE A resourceful IT savvy professional with over 2years of experience in customers services, sales representative, organizational administration, marketing, business analysis, product Management ki with a good blend of superior problem solving capabilities and good multi-tasking ability when required in delivering value in a global environment with minimal or no supervision. CORE COMPETENCES  Technical skill: Business management, relationship management, superior customer service skill organization administration, effective planning and scheduling skills.  Leadership skill: problem solving skill, conflict management, team coordination skill. WORK EXPERIENCE Company: Prince Ebeano Supermarket, Lagos Nigeria Position: Sales Representative Jan 2024 – Present  Researching and Identifying potential customer and generating lead  Developing and maintaining relationship with existing and potential customers to increase sales  Finalizing sales and ensuring customer satisfaction. Company: Benjamin Concept Limited, Lagos Nigeria Position: Customer Care Service Feb 2022 – Dec 2023  Responding to customer inquire via phones, email or chat  Resolving customer complaint and issues efficiently  Maintaining accurate customer’s record  Conducting customer satisfaction surveys  Collaborating with other teams to resolves customer issues  Continuously improving customer service processes. Company: Eco bank Nigeria Limited, Lagos Position: Marketer Jan 2021 – Jan 2022  Conducting market research to indentify target audiences, trends and competitors .  Managing brand reputation and addressing customers complaint.  Developing and implementing marketing strategies and campaigns  Setting marketing goals, objects and budget  Promoted banks product and services such as laons, credit cards and saving account. Company: Lagos State Internal Revenue Service Position: NYSC 2020 Collection of various task such as pay-as-you-earn (PAYE) vat and income tax Enforces tax law and regulation including prosecuting tax evaders Revenue accounting and reporting Company: Abbey Medical Center, Lagos Nigeria Position: Front desk officer  Greeting and welcoming clients & customers  Receiving and directing calls  Managing appointment and schedules  Handling messages and correspondence  Data entry and record keeping  Managing hospital files & Documents  Maintaining office supplies Jan 2019 – Dec. 2019 Company: Extraordinary Family Church Position: Personal Assistance 2015  Managing calendar and scheduling appointment  Maintaining files and record  Taking minutes and notes during meeting  Maintaining confidentiality and handling sensitive information  Developing and Implementing administrative processes and procedures EDUCATION TEMPLE GATE POLYTECHNIC ABA, ABIA STATE HND in Public Administration 2016 – 2017 TEMPLE GATE POLYTECHNIC ABA, ABIA STATE OND in Public Administration 2013 – 2014 REFEREES Available on request