Nwanneka Chilaka

NWANNEKA JUDITH CHILAKA Virtual & Executive Assistant Port Harcourt, Nigeria PROFESSIONAL SUMMARY Highly organized Virtual and Executive Assistant with 3 years experience supporting clients and executives remotely. Skilled in calendar and inbox management, travel coordination, and project organization. Proficient in CRM tools (HubSpot, Trello, Asana) and Microsoft 365/Google Workspace. Adept at maintaining confidentiality, preparing reports, and improving workflow efficiency to enhance productivity and client satisfaction. KEY SKILLS -​ -​ -​ -​ -​ -​ -​ -​ -​ Calendar and Schedule Management Email and Correspondence Management Meeting Preparation and Documentation Task and Project Coordination CRM and Collaboration Tools (Slack, Trello, Asana, HubSpot) Microsoft 365 and Google Workspace Confidential Information Handling Customer Service and Support Time Management and Problem Solving WORK EXPERIENCE Virtual & Executive Assistant​ Freelance | Remote | January 2023 – July 2025 ●​ Managed inboxes averaging 50+ daily emails, prioritized messages, and drafted professional responses to maintain clear communication. ●​ Coordinated schedules for 3+ executives and multiple clients, reducing meeting overlaps and improving time efficiency by 20%. ●​ Prepared reports, onboarding documentation, and client-facing documentation to support operational needs. ●​ Monitored client engagement and satisfaction metrics, identifying opportunities to streamline processes and improve efficiency. ●​ Assisted in training new clients and providing guidance on tools and processes, ensuring smooth onboarding. Data Entry Specialist ​ Taxbox Refund| Remote | June 2024 - May 2025 ●​ Entered, updated, and maintained client information in spreadsheets, CRMs, and internal databases. ●​ Processed and organized large volumes of data daily with 99% accuracy. ●​ Created and managed reports in Google Sheets and Excel, including sorting and verifying data. ●​ Conducted online research and extracted data for business reports. ●​ Monitored and cross-checked information for accuracy, reducing errors and duplicates. ●​ Delivered administrative support including scheduling, email management, and record-keeping. EDUCATION Bachelor in Medical Laboratory Science - Madonna University, 2021 West African Examinations Council - 2011 CERTIFICATIONS Virtual Assistant Professional - ALX Africa On Demand IT Skills - Digital Witch Support Community LANGUAGES ●​ English (Advanced) ●​ Igbo (Native)