Nwankwo Ifeanyi Stanley

Nwankwo Ifeanyi Stanley Nsukka, Enugu State, Nigeria PROFESSIONAL SUMMARY Customer Service Specialist with 3 years of experience delivering excellent client support, managing high-volume communications, and maintaining CRM systems. Skilled in resolving customer inquiries, building strong client relationships, and ensuring seamless service delivery across multiple channels. Experienced in delivering exceptional customer service, resolving complex issues, and maintaining long-term client satisfaction through proactive communication and attention to detail. Also skilled in customer engagement, proactive follow-ups, and performance-driven telemarketing campaigns to strengthen client relationships and enhance overall service quality. Proficient in HubSpot, Apollo.io, Zendesk, Intercom, and Freshdesk. PROFESSIONAL EXPERIENCE Customer Service & Support Representative Seven Eleven Global Venture – Remote (Enugu, Nigeria) | Oct 2024 – Present  Deliver exceptional customer support through phone, chat, and email using Zendesk and Intercom, achieving a 95% customer satisfaction rating.  Manage 30–50 client interactions daily, efficiently resolving vehicle sales inquiries through Freshdesk, resulting in a 30% increase in conversion rates.  Guide clients from inquiry to purchase, ensuring seamless communication and timely followups that boost repeat customer engagement by 25%.  Maintain accurate CRM data in Salesforce, improving record accuracy and reporting efficiency across head office teams.  Streamline appointment scheduling and client coordination using HubSpot and Google Calendar, enabling the sales team to close deals 20% faster. Customer Engagement & Telemarketing Assistant Barons Movie Planet – Remote (Enugu, Nigeria) | Apr 2022 – Oct 2024  Executed telemarketing campaigns via phone, email, and WhatsApp using Zoho CRM, generating consistent lead growth and partner engagement.  Strengthened customer relationships by delivering personalized support through Zendesk, improving client retention and overall satisfaction.  Managed podcast guest bookings and communications via Calendly, enhancing guest coordination and achieving 100% schedule adherence.  Conducted market research and optimized call scripts using insights from HubSpot CRM analytics, driving a 15% improvement in call-to-lead conversion.  Analyzed customer feedback using Google Sheets, identifying engagement patterns that boosted outreach performance by 20%. EDUCATION Senior Secondary School Certificate (O-Level), Nsukka, Enugu State, 2009. SKILLS  Customer Service & Sales Skills Cold Calling , Lead Generation, Appointment Scheduling, Client Communication, Customer Retention, Lead Nurturing.  Technical Tools HubSpot CRM, Salesforce, Zoho CRM, Zendesk, Intercom, Freshdesk, Google Workspace, Slack, Apollo.io, Calendly  Administrative & Virtual Support Virtual Assistance, CRM Data Management, Document Handling, Event & Calendar Coordination, Problem-Solving, Confidentiality, Performance Reporting CERTIFICATIONS  2 Digital Skills Training – Digital Witch IT Support Team (Feb 2025)