Nwankwo Ifeanyi Stanley
$8/hr
I specialize in helping businesses grow and retain their customers
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Enugu, Enugu, Nigeria
- Experience:
- 3 years
Customer Service Email Response
Responding to a Complaint
Subject: We’re Sorry About Your Experience
Hello Ezinne Favour,
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about the
inconvenience caused by our delivery agent in respect to delivering your package.
Here’s what I’ve done:
•
•
I have contacted our head of dispatch rider in Enugu and your package will be delivered
this morning by 11am.
Our company is going to give you 5% discount in all our product in your next purchase.
Your satisfaction is our priority, and I’ve escalated this to ensure it doesn’t happen again. Please
do let me know if you need any other thing to be done.
Kind regards,
Stanley,
Customer Support
