NWANKWO FAVOUR | VIRTUAL ASSISTANT | ADMINISTRATIVE
ASSISTANT-
Abuja, Nigeria | - | LinkedIn
PROFESSIONAL SUMMARY
Proactive Virtual Assistant with over 2 years of experience providing administrative and page management
support in fast-paced environments. Skilled in calendar management, email correspondence and document
preparation, achieving a 98% on-time task completion rate. Adept at coordinating client communications and
social media management, increasing customer satisfaction by 20% through efficient support and
engagement.
CORE COMPETENCES/SKILLS
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Calendar Management and Scheduling
Email Correspondence and Prioritization
Document Preparation and Editing (PowerPoint, Word)
Project Coordination and Task Tracking
Digital File Organization and Management
Client/Customer Support and Onboarding
Social Media Management and Engagement
Marketing Support (Content Creation, Newsletters)
Proficiency in Microsoft Office Suite and Google Workspace
Strong Verbal and Written Communication Skills
RELEVANT EXPERIENCE
VIRTUAL ASSISTANT
Jan 2025 - June 2025
CEO CUSORCART
● Managed team calendars and scheduled over 20 meetings monthly, ensuring 100% accuracy and
timeliness.
● Handled email correspondence, maintaining a 95% response rate within 24 hours for urgent
communications.
● Created and published brand-aligned content across Instagram and Facebook.
● Maintained digital organization and handled confidential files and to-do lists.
VIRTUAL ADMINISTRATIVE ASSISTANT
Jan 2023 - Nov 2023
LIGHT WELLNESS CENTER
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Organized and maintained digital files, improving document retrieval time by 30%.
Provided customer support, resolving 90% of client inquiries within the first contact.
Assisted with social media content scheduling, increasing engagement by 20% in three months.
Supported marketing efforts by creating 5+ newsletters monthly, boosting open rates by 25%.
EDUCATION
Bachelor’s of Science (B.Sc) |Enugu State University of Science and Technology, Enugu
2018 - 2022
Business Administration
CERTIFICATIONS AND COURSES
TECH SISI ACADEMY
• Executive Assistant Skills
2024
TOOLS
Microsoft word-Microsoft Excel -Zendesk - Livechat - Trello -Buffer - Hootsuit- HubSpot – Microsoft
TeamsCanva - Socialbee - Buffer – Zoho CRM - Asana - Zoom – Notion – Calendly–
