Nwani Casmir Ronald

NWANI CASMIR RONALD Sales Development Representative (SDR) & Business Development Professional | CRM, Lead Generation & Client Engagement Specialist | Nigeria | Remote Ready PROFESSIONAL SUMMARY Results-driven Sales & Customer Service Professional with 5+ years of experience in B2B sales, lead generation, outbound prospecting, and customer engagement. Proven ability to generate high-intent leads and qualify SQL/SQO opportunities, consistently exceeding sales targets. Expert in CRM management and pipeline tracking using HubSpot, Zoho CRM, and Freshdesk to maintain clean, actionable data. Skilled in omnichannel outreach and appointment setting, leveraging sales automation tools (Zapier, Calendly, Monday.com, ClickUp) to boost response rates and efficiency. Known for strong communication, customer retention, and a data-driven approach to driving revenue growth and pipeline speed. CORE COMPETENCIES           B2B Sales & Customer Service Lead Generation & Prospecting Outbound Calls, Email & LinkedIn Outreach SQL / SQO Qualification & Discovery CRM Management (HubSpot, Zoho, Freshdesk) Pipeline Tracking & Sales Forecasting Appointment Setting & Calendar Management Sales Automation & Workflow Optimization A/B Testing & Performance Analytics Customer Retention & Relationship Management TOOLS & TECHNOLOGIES CRM & Customer Support: HubSpot, Zoho CRM, Freshdesk, Zendesk Automation & Outreach: Zapier, Calendly, Google Calendar, Salesloft-style sequencing tools Sales Enablement & Project Management: Trello, Monday.com, ClickUp, Asana Communication & Collaboration: Email, LinkedIn, Slack, Zoom, Microsoft Teams Data, Reporting & Productivity: Google Workspace, Microsoft Office Suite PROFESSIONAL EXPERIENCE Sales Development Representative – Lead Generation & Appointment Setting UIX Tech Solutions       Jan 2023 – Apr 2025 Managed and nurtured 100+ B2B leads using HubSpot CRM, ensuring accurate lead segmentation, scoring, and timely follow-ups across the sales funnel. Executed and optimized automated email outreach campaigns, achieving a 45% open rate and 18% click-through rate, driving higher engagement and qualified responses. Built and maintained a 5-stage sales pipeline, improving prospect tracking, pipeline visibility, and appointment scheduling efficiency. Qualified inbound and outbound leads into SQL/SQO opportunities through structured lead qualification and discovery processes. Integrated Slack CRM notifications for real-time deal updates, reducing response time and improving follow-up efficiency by 30%. Supported sales teams with clean CRM data, pipeline reporting, and performance insights, contributing to improved conversion rates and pipeline speed. Sales & Customer Service Executive Meka Water Company     Jun 2019 – Aug 2021 Increased company revenue by 25% through targeted outbound calls, strategic client follow-ups, and partnership development, driving sustainable sales growth. Built and maintained a portfolio of 150+ active customers with a 90% retention rate, enhancing long-term customer relationships and loyalty. Trained and mentored a 5-member sales team on cold calling, lead qualification, CRM management, and follow-up strategies, improving team conversion rates and pipeline efficiency. Expanded company distribution network to 3 new states, increasing regional presence and opening new revenue streams.   Managed customer inquiries, complaints, and support requests, ensuring timely resolution and consistently high customer satisfaction. Maintained accurate CRM data and sales records to support pipeline tracking, reporting, and decision-making. EDUCATION B.Sc Chemistry Federal University of Lafia 2016 CERTIFICATION In-Demand IT Skills Training Certificate – Digital Witch Support Community Hubspot Sales Strategy – Hubspot Academy ALX Virtual Assistant Training – ALX -