Nwandende Chinemerem Confidence

NWANDENDE CHINEMEREM CONFIDENCE Customer Support Specialist (Remote) Abuja, Nigeria |Open to Global Remote Roles PROFESSIONAL SUMMARY Customer focused support professional with over 4 years of experience in handling customer inquiries, resolving complaints, and delivering high quality service across retail and administrative environments. I am skilled in email and chat-based communication, problem resolution, data entry, and customer relationship management. Good at maintaining a calm and empathetic tone while supporting customers efficiently in fast paced settings. Comfortable working independently and remotely. SKILLS         Customer Support (Email, Chat & WhatsApp) Complaint Resolution & De-escalation Clear Written Communication Customer Relationship Management (CRM) Data Entry & Reporting Google Workspace (Docs, Sheets, Calendar) Microsoft Word & Excel Time Management & Remote Work Discipline PROFESSIONAL EXPERIENCE Customer Service / Beauty Advisor Essenza International Limited – Abuja, Nigeria May 2024 – Present  Training new staff in product knowledge and customer service protocols  Respond to customer inquiries and product questions, with clear and professional communication  Handle customer complaints calmly and efficiently, ensuring customer satisfaction and retention  Provide personalized product recommendation based on customer needs  Record sales data and generate daily and monthly reports using Excel  Collect customer feedback to improve service delivery and overall customer experience Customer Service Manager Nemdiva Beauty Empire – Abuja, Nigeria April 2021 – May 2024  Managed customer inquiries and complaints across in-person and digital communication channels  Trained customer service representatives on effective communication, problem-solving, and service standards  Monitored customer interactions to ensure quality service and professionalism  Collected and analyzed customer feedback to improve response time and satisfaction  Maintained accurate customer records and reports Administrative Assistant Ministry of Basic & Secondary Education – Asaba, Delta State Nov 2019 – Nov 2020  Managed email correspondence, documentation, and scheduling  Prepared reports, meeting minutes and administrative records  Maintained organized digital and physical filing systems  Supported daily office operations with accuracy and attention to detail EDUCATION B.Sc (Ed) Economics Ebonyi State University, Abakaliki TRAININGS & CERTIFICATIONS  Customer Service: Problem-solving & Troubleshooting – Linkedlin (2024)  Customer Service & Virtual Assistance – VAA Global (2024)  Virtual Assistance – ALX (2024)  Data Analytics & Business Intelligence – Dataleum (2023)  Data Analytics Consulting Virtual internship – KPMG (2023)