Nwali Chidinma Peace
East West Road Choba
Objective
Results-driven Customer Support Specialist and Strategic Support Associate with hands-on experience using
CRM tools to manage customer relationships and support business growth. Skilled in lead generation and
telemarketing, with a strong ability to engage prospects, convert leads, and maintain excellent customer
satisfaction. Known for strong communication, organization, and problem-solving abilities in fast-paced
environments.
Experience
Customer Support Specialist/Strategic Support Associate
8th December 2025 - Present
Managed customer inquiries and resolved issues efficiently, ensuring high satisfaction levels.
Utilized CRM tools to track customer interactions, maintain records, and improve service delivery.
Conducted lead generation activities to identify and attract potential clients.
Executed marketing campaigns, engaging prospects and promoting products/services.
Supported business operations by organizing customer data and assisting in strategic decisions.
Built and maintained strong relationships with clients to encourage repeat business.
Skills
Customer Support & Service Excellence
Customer Relationship Management (CRM Tools)
Lead Generation & Prospecting
Digital Marketing & Sales Support
Client Engagement & Retention
Effective Communication (Verbal & Written)
Digital Literacy & Tech Adaptability
Problem-Solving & Conflict Resolution
Organizational & Time Management Skills
Certificates
Information technology and fundamentals
AI literacy
Customer engagement fundamentals
Projects
Customer Engagement & Lead Conversion Optimization Project
Managed CRM system to track and nurture leads.
Conducted telemarketing and follow-ups to convert prospects.
Improved customer satisfaction through timely support.
Organized and analyzed customer data for strategic decisions.
Reference
Available upon request
