Nwakaego Eze

NWAKAEGOEZE LagosSt at e, Ni ger i a ezenwaj ul @gmai l . com Li nkedI n:ht t ps: / / r b. gy / y 7i 6zx Oper at i ons| |Admi ni st r at or| |Cl i ent sManager PROFESSI ONALS UMMARY Exper i encedLoanOper at i onsSpeci al i stski l l edi nal lar easofl oanpr ocessi ng,f r om or i gi nat i ont o ser v i ci ng.St r ongf ocusoncompl i ance,r i skmanagement ,andcust omerser v i ce.Pr of i ci enti ndat a management , document at i on, andst akehol dercommuni cat i ont oensur esmoot hoper at i ons. WORKHI STORY 05/ 2022t oCur r ent LoanOf f i cer / Cl i ent sAdv i sor GROOMI NGPEOPLEFORBETTERLI VELI HOODCENTER  Opt i mi zedschedul i ngsy st em, r educi ngschedul i ngconf l i ct sby30%asi t enhancedpr oduct i v i t yandt i memanagementf ort hecl i ent .  I mpl ement edemai lor gani zat i onsy st em, r educi ngr esponset i meby40% asi ti mpr ov edcl i entsat i sf act i onandcommuni cat i onef f i ci ency .  Resear chedmar kett r endsandcompet i t or s, l eadi ngt ot hei dent i f i cat i on ofnewbusi nessoppor t uni t i est hatcont r i but edt oi nf or meddeci si onmaki ngandbusi nessgr owt h.  I mpl ement edf i l emanagementsy st em, r educi ngr et r i ev alt i meby25% t hatst r eaml i nedwor kf l owandi ncr easedef f i ci encyi nadmi ni st r at i v e pr ocesses. 05/ 2020t o04/ 2022 Cust omerEngagement / Admi ni st r at i v eOf f i cer EGOAPPAREL  Di r ect i ngandenhanci ngdai l yadmi ni st r at i v eoper at i onsr el at i ngt o appoi nt mentbooki ngs, cancel l at i ons, conf i r mat i onsandenqui r i es.  Coor di nat edschedul edappoi nt ment swi t h100%accur acyRecei v edand scr eenedhi ghv ol umeofi nt er nal andext er nal communi cat i ons, i ncl udi ng emai l .  I mpr ov eduserschedul i ngexper i encewi t hacent r al i zedcal endarsy st em, r educi ngschedul i ngconf l i ct sby25% andst r eaml i ni ngoper at i onsf or enhanceduserconv eni ence.  Cul t i v at edacust omer f ocusedshoppi ngenv i r onmentbygr eet i ngand r espondi ngt oov er50cust omer sI naf r i endl ymanner . KEYAREASOFEXPERTI SE Mi cr osof tsui t es Cal endl y Sky pe Cl i ckup Zoom Fl ex Googl eSui t e Sl ack Zoom Tr el l o Zendesk Canv a Fr eshdesk HubSpot Dr opbox DocMagi c Encompass Cal y xPoi nt RELEVANTSKI LLS PhoneCommuni cat i on Fi nanci al Model i ng Fi l eMai nt enance Emai l management Fi l eManagement Ti memanagement For m Dev el opment Or gani zat i on Admi ni st r at i v esuppor t Basi caccount i ng Resear ch Dat aEnt r y Techsav v y Cust omerser v i ce Pr oact i v e&pr obl emsol v i ng Schedul i ng&Cal endar management Documentmanagement Mul t i t aski ng Conf i dent i al i t y At t ent i ont odet ai l s Adapt abi l i t y EDUCATI ON 12/ 2009t oBachel orofEconomi cs 04/ 2013 EnuguSt at eUni ver si t yOfSci enceAndTechnol ogy-EnuguSt at e TRAI NI NGANDCERTI FI CATI ONS Leader shi p/ ManagementTr ai ni nght t ps: / / r b. gy / cc0y mf WestAf r i caAssoci at i onofCust omerSer v i cePr of essi onal s( WAACSP) Ûdemyht t ps: / / r b. gy / r ci eev BecomeaMor t gageLoanPr ocessor Ki ckst ar tYourMor t gageCar eeras: Pr ocessororLOAssi st ant I nt r oduct i ont ot heMor t gagePr ocess1. 0 Real Est at eI nv est ment&Fi nance ACHI EVEMENT Di r ect edandenhanceddai l yadmi ni st r at i v eoper at i ons,r esul t i ngi na30%i ncr easei n ef f i ci encyi nappoi nt mentmanagementpr ocesses. Coor di nat ed schedul ed appoi nt ment s wi t h 100% accur acy ,ensur i ng seaml ess schedul i ngandmi ni mi zi ngconf l i ct s. Successf ul l ysour cedandonboar ded50+new cl i entaccount s,r esul t i ngi na20% i ncr easei ndeposi tmobi l i zat i onwi t hi nt hef i r sty earoft enur e. Managedsav i ngsandr epay mentcol l ect i ons,achi ev i ngacol l ect i onr at eof95% and mi ni mi zi ngdel i nquenci es REFERENCE Av ai l abl eonr equest