NWAJIOHA PEACE IJEOMA
Virtual Assistant | Administration |Sales
Lagos, Nigeria (Open to Remote Roles)
PROFILE SUMMARY
Customer Care Representative with over 5 years of experience delivering exceptional
service through phone, chat, and email channels. Skilled at handling complaints, solving
problems, and making sure customers feel valued. Comfortable working with CRM tools and
remote teams. Looking for a remote role to continue supporting customers and growing
businesses.
CORE SKILLS
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Customer Service & Support
Complaint Resolution
CRM Tools (Zendesk, HubSpot, Freshdesk, Salesforce)
Email, Chat & Phone Support
Time Management & Multitasking
Remote Work Tools (Zoom, Slack, Trello)
PROFESSIONAL EXPERIENCE
Customer Support
Career Crafters Academy (Remote)
Jan 2025 – Present
- Helped 50+ customers daily by phone, chat, and email, keeping satisfaction above 95%.
- Managed tickets using Zendesk, making sure to follow up
- Worked with remote teams in different time zones to solve harder problems.
Sales & Customer Service Representative
Matdorch Ltd, Lagos
May 2023 – Jan 2025
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Generate leads and schedule appointments.
Onboarding new customers and ensuring a smooth transition
Understanding customer needs and providing tailored solutions,
A middleman between the organization and the client
Build strong relationships through regular check-ins.
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Proactively identify and address potential issues.
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Successes
Increased customer retention by fostering long-term relationships.
Ensure customers maximize product value.
Publicity of products
Consistently meet or exceed customer expectations.
Identify and pursue new sales opportunities.
EDUCATION
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B.Sc. Mass Communication
Imo State University, Owerri, Nigeria
CERTIFICATIONS
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Virtual Assistant/ Digital skill acquisition (2025)
TECHNICAL SKILLS
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Zendesk, Freshdesk, Salesforce, HubSpot CRM
Microsoft Teams, Google Meet, Slack, Asana, Trello, Loom
Excel & Google Sheets
REFERENCES
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Available upon request.
