Nwagwu Oluomachi Trust

I’m a Customer Support and Success professional who’s passionate about helping people and making their experience with a product or service as smooth as possible. Over the years, I’ve worked across customer success, virtual assistance, and financial services, and what ties all of those roles together is one thing: making sure customers feel valued, supported, and heard.

Right now at Afrilinq Technologies, I manage customer success—handling calls, emails, and onboarding while working closely with teams to improve processes and boost engagement. I don’t just respond to customer issues; I take feedback, turn it into insights, and help shape strategies that make the whole experience better for everyone.

Before that, I worked as a Virtual Assistant – Customer Support at Laydee Lara Empire, where I helped streamline executive communication, organized schedules, and made sure customer support ran smoothly. I introduced systems that cut response times, improved retention, and even boosted conversions. Basically, I made communication more efficient for the team and more satisfying for the customers.

Earlier, at Grooming Microfinance Bank, I handled credit management, working with clients to manage loan repayments and find solutions that worked for both the bank and the customer. It was a role that sharpened my communication and negotiation skills, and taught me how to stay professional and empathetic even when dealing with sensitive financial issues.

Along the way, I’ve picked up a solid set of tools and skills: I’m comfortable with CRMs like Zendesk, HubSpot, Freshdesk, and Intercom, I use tools like Trello, Asana, and Monday.com to keep workflows smooth, and I rely on data and insights to improve processes and retention. I’ve also developed a knack for upselling, cross-selling, and building loyalty programs that don’t just solve problems, they drive growth.

I thrive in fast-paced, remote environments, and I’ve learned how to collaborate across teams using tools like Zoom, Slack, and Teams. For me, customer support is not just about “fixing things”, it’s about building trust, keeping people happy, and creating experiences that make them want to stay.

In short, I’m someone who brings empathy, technical skills, and strategy together to deliver results for both the customer and the business.