Nwafuluibeya Obianuju Gloria

Nwafuluibeya Obianuju Gloria

$10/hr
Data Analyst, Customer Service and Virtual Assistant
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Enugu, Enugu State Nigeria, Nigeria
Experience:
4 years
Nwafuluibeya Obianuju Gloria Enugu, Nigeria| - |-| https://www.linkedin.com/in/obianuju-nwafuluibeya-36b07b1a1 Unrivaled data Analyst with years of experience in Business data reports, business analysis, PowerPoint presentations, data models, and analytical tools to provide analytical support for operations competencies. Grew income by 30% within 16 months by analyzing business needs, collaborating with stakeholders, and adopting a new data lake. Evaluated changes, updated source production systems, and troubleshot the reporting database environment. Motivated to learn, grow, and excel in a fast-paced organization offering career growth and value addition. EDUCATION ● Bachelor of Science (B.Sc) in Statistics & Computer Science University of Benin, Nigeria. 2013 WORK EXPERIENCE Data Analyst (Internship) November 2022 - April 2023 Bentraco Steel Company Limited, Anambra State. ● Teamed with customers, end-users, developers, and project managers to analyze, design, implement, and support business requirements elicitation and reverse engineer in financial systems to comprehensively capture all requirements, business rules, and user roles. ● Interpreted and analyzed data using Google AdSense, Instagram, and Facebook Insight for better marketing campaigns and strategies; Monitored all data projects according to the development life cycle and ensured 100% compliance with quality service and operational standards. ● Facilitated with institutional investors, communicated with other investment researchers, and responded to models and ad-hoc analysis requests. Customer Service Representative June 2017 - September 2021 Access Bank Plc. Edo State ● Supported initiatives for data integrity, normalization, assessing tests, and implementing upgraded software with strategic decisions on new systems. ● Summarized Customer Service data reports for review by executives, managers, clients, and stakeholders; Developed an automated report delivery system and reduced project time by 90% by automating manual processes. ● Administered insights cross-departmentally on data-driven strategies, potential areas of growth, optimization, and client-base strategies with quantitative analysis that improved business processes and revenue by 35% AREA OF EXPERTISE. ● Excellent Communication Skills ● Google Slide, Sheet, Word, Meet, and One Drive. ● Calendar & Email Management ● Dashboard development, performance monitoring, and process improvement ● Statistical programming & Visualization ● ● ● ● Attention to Detail Microsoft Excel, Word, Teams, Drive Slack, Zoom, Skype, Notion Data manipulation and Data Visualization Data integration and analysis. ● ● ● ● ● ● ● Data Processing Teamwork & Collaboration Statistical visualization Data Analysis Power BI, Tableau SQL query development CERTIFICATIONS AND AWARDS ● ● ● Virtual Assistance by ALX Data Analysis by Coursera. Customer Service Foundation by LinkedIn Learning ● ● ● Data Analysis by Dahel Techies Customer service and Troubleshooting Certified by LinkedIn. AI Career Essentials Certified by ALX
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