Nwadinma Gracey

NWADINMA GRACEY GENERAL VIRTUAL ASSISTANT AND PROPERTY MANAGER About Me EDUCATION Property Managment & General Virtual Assistance Short-Term Rental Academy 2024 - 2025 SKILLS Listing Optimization Guest Communication & Support Detail-oriented and resourceful professional with expertise as a Property Manager, Virtual Assistant, and Airbnb Co-Host. Skilled in optimizing operations, enhancing guest experiences, and providing seamless administrative support. Recognized for strong communication, organizational skills, and the ability to deliver efficient solutions that drive client satisfaction and business growth. WORK EXPERIENCE Co-Host & Virtual Assistant AceHomes Real Estate Co. 01/2022- 04/2025 Handled guest relations with professionalism, maintaining a 5-star review rating through timely responses and excellent customer service. Coordinated with cleaners, maintenance teams, and vendors to Problem-Solving maintain high property standards and quick turnover. Lead Generation Optimized property listings with dynamic pricing and professional Calendar & Booking management Administrative Support Property Management Real Estate Hospitality Organization Communication SOFTWARE Airbnb, booking.com, VRBO Guesty Lodify descriptions, boosting bookings and occupancy rates. Home Rental Manager Jigi Homes (Freelancer) 02/2022 - 08/2024 Resolved in-stay issues such as lockbox access, Wi-Fi connectivity, and appliance troubleshooting to minimize guest disruption. Managed Airbnb Resolution Center cases, submitting evidence, negotiating claims, and ensuring fair outcomes for both hosts and guests. Arranged extras and special requests (cribs, high chairs, late check-outs) to improve guest experience and satisfaction. Email & Calendar Manager Gracey’s Collection 08/2016 - 01/2019 Organizing inboxes (sorting, labeling, and creating OwnerRez filters/folders). Hospitable Scheduling and confirming appointments/meetings. Pricelabs Blocking off personal time, travel, or focus hours LANGUAGE English REFERENCES Available upon request