Nwachukwu Precious Ogechi

NWACHUKWU PRECIOUS OGECHI Customer Support Specialist Lagos State,Nigeria|| -||-|| LINKEDIN PROFESSIONAL SUMMARY Dedicated and driven Customer Support Specialist with 1+years hands -on experience in customer acquisition and retention across Tech/Saas and Retail/E-commerce Environments. Proficient in industry - leading support platforms including Zendesk and freshdesk, With strong organizational skills using project management tools such as Trello, Monday.com and asana. Passionate about delivering exceptional customer experiences, resolving issues with empathy and efficiency, and contributing to team success. A fast learner with a bold, solution-first mindset and a genuine commitment to putting customers at the center of everything. PROFESSIONAL EXPERIENCE Customer Acquisition & Retention Specialist — Virtual Internship Excelerate | Virtual | Remote • Supported customer acquisition strategies by engaging with prospects across digital channels and providing timely, accurate information to drive conversion. • Assisted in retention efforts by proactively reaching out to existing customers, addressing concerns and ensuring continued satisfaction with products and services. • Managed and tracked customer interactions using CRM tools, ensuring all communications were documented and followed up appropriately. • Collaborated with team members using project management tools including Trello and Asana to coordinate task and meet deadlines. • Identified recurring customer pain points and escalated insights to senior team members for process improvement. Office Assistant 2023 – 2024 Eagletec Home Electronics, Lagos ∙ Delivered front-line customer support by screening client needs and recommending suitable electronic products and solutions. ∙ Build strong customer relationships by actively listening and resolving concerns according to company service standards. ∙ Explained products, processes, and service options clearly, improving customer understanding and satisfaction. EDUCATION Bachelor of Science — Insurance & Actuarial Science Imo State University, Owerri | 2019 – 2023 • Developed strong analytical and problem-solving skills through coursework in risk assessment and management • Built a solid foundation in critical thinking, and structured communication skills directly transferable to customer support. SKILLS Customer Support | Email & Inbox Management | Calendar Scheduling | CRM Management | Live Chat support| Ticketing system| Data Entry|Appointment Booking|Google Trend Research|Process Documentation|Customer Retention|Communication| Confidentiality|Remote Collaboration|Adminstrative Support. Tools: Freshdesk | HubSpot | Intercom | Zendesk | Slack | Zapier | Trello | Google Workspace | Email & Live Chat Platform| Monday.com| Calendly|Click-Up| Asana. CORE COMPETENCIES Active Listening Empathy & Patience Problem Solving Clear communication CERTIFICATE AND TRAINING 2026 Customer Support Management (Alison) Virtual Assistant & IT Support Certification (Digital Witch Academy) • Gained hands-on training in virtual assistance, IT support fundamentals, digital communication, and remote work best practices. . Developed practical skills in tools and workflows used across customer support administrative functions. REFERENCES Available On Request