Nwachukwu Cynthia

NWACHUKWU CYNTHIA O. PROFESSIONAL SUMMARY Reliable and detail-oriented professional with experience in customer service, virtual support,and sales operations. Skilled in handling customer inquiries, managing administrative tasks,supporting sales activities, and working with teams to improve daily operations. Known for clear communication, strong organization, and a positive attitude. CORE SKILLS • Customer Service & Client Support •Virtual & Administrative Assistance • Lead Generation & Follow-ups • Communication • Time Management • Microsoft Word • Data Entry & Record Keeping • Team Collaboration • Problem Solving • Attention to Detail PROFESSIONAL EXPERIENCE Customer Service Representative Priceless Supermarket | Onsite January 2020 – December 2020 • Assisted 80–100+ customers daily, handling sales, returns, and inquiries with professionalism. • Processed transactions accurately, reducing checkout errors by over 20%. • Resolved customer complaints promptly, maintaining a high level of customer satisfaction. Virtual / Administrative Assistant BK Fast Food | Hybrid January 2021 – December 2021 • Supported daily administrative operations including scheduling, documentation, and staff coordination. • Assisted in onboarding and training new staff, improving workflow efficiency by 25% .• Maintained records and reports to support management decision-making. Lead Generation & Sales Specialist Shortlet Haven Hotel, Enugu | Onsite January 2022 – December 2022 • Supported sales and booking operations by responding to inquiries and following up with potential guests. • Helped identify repeat customers and upsell services, increasing booking conversions by 15%. • Maintained accurate financial and booking records to support revenue tracking. EDUCATION Higher National Diploma (HND) – Food Science Technology Imo State Polytechnic, Imo State | 2017 National Diploma (ND) – Food Science Technology Imo State Polytechnic, Imo State | 2014 CERTIFICATIONS • National Youth Service Corps (NYSC) – Ebonyi State | 2019 • Laboratory Assistant Certification | 2015 ACHIEVEMENTS • Improved customer satisfaction and complaint resolution across service roles. • Increased operational efficiency by supporting better scheduling and record management. • Contributed to sales growth through consistent follow-ups and customer engagement. HOBBIES • Reading • Learning new skills • Team collaboration • Problem solving REFERENCES Available on request