Nwachukwu Chioma Cynthia

NWACHUKWU CYNTHIA CHIOMA CUSTOMER SERVICE REPRESENTATIVE-- Asokoro Extension PROFESSIONAL SUMMARY Dedicated Customer Service Professional with 8+ years of experience in building strong relationships and providing exceptional customer support. Proven ability to resolve complex issues, exceed customer expectations, and drive customer satisfaction. Successfully improved customer retention by 98% accross all roles. Built customer relationships that increased profit margin by 68%. Proven ability to thrive in fast pace work enviroment, comfortable with and B2C customer facing roles. Core Competencies; Customer Relationship Management. Outbound sales and inbound sales calls Data Entry and Account management. Professional Experience CUSTOMER SERVICE REPRESENTATIVE, 03/2014 – 02/2016 | MAKURDI, Nigeria ESKIMO BROTHERS LTD Improved customer satisfaction by actively listening, identifying customer needs, and demonstrating empathy through inbound calls and in-person interactions. • Enhanced customer retention and company ratings by effectively resolving complaints through critical thinking and strategic team collaboration. • Consistently improved customer experience through inbound and outound calls and live chats, providing support and addressing customer concerns.Increased sales through effective upselling and cross-selling techniques, utilizing mirroring and strategic questioning to identify customer needs. • SALES REPRESENTATIVE, NDUSON'S NIGERIA LTD 04/2016 – 02/2023 | MAKURDI, Nigeria Increased sales through effective upselling and cross-selling techniques, utilizing mirroring and strategic questioning to identify customer needs. • Enhanced customer satisfaction and retention by providing accurate information and excellent service, through mastery of product knowledge and unique service features. • Improved customer experience by 88% by paying attention to detail, proactive problem solving and emphathy. • Doubled sale numbers by 70% through active listening and customer retention techniques such as shared interests and polite response to irate customers. • Education B.Sc Education Biology, JOSEPH SAWUAN TARKA UNIVERSITY MAKURDI 01/2017 – 07/2023 | MAKURDI, Nigeria