Nwachukwu Chikaodi

My name is Chikaodi, and I am a highly motivated IT support and customer care specialist with a proven ability to deliver reliable solutions across technology, customer service, and business operations. With hands-on experience in administrative support, technical troubleshooting, and client relationship management, I bring a well-rounded skill set that makes me adaptable to different industries and project needs.

I gained valuable professional experience working with serval companies and organisations , where I supported day-to-day operations, managed client interactions, and contributed to efficient service delivery. These roles sharpened my organizational skills, communication abilities, and multitasking capacity, enabling me to thrive in fast-paced, client-oriented environments.

To strengthen my technical expertise, I completed my IT support training with Digital Witch IT Support Community, where I developed skills in troubleshooting, help desk operations, and customer support processes.which has helped me build analytical thinking and structured problem-solving abilities.

I am proficient in a wide range of tools and platforms that enhance business operations and customer engagement. These include collaboration tools (Loom, Slack, Google Drive, Dropbox, OneDrive), project management tools (Asana, ClickUp, Trello), CRM and customer support platforms (HubSpot, Zendesk, Freshdesk, ), and scheduling tools (Calendly, Picktime). I am also skilled in email management and hospitality platforms such as Airbnb, Booking.com, and Priceline.

What makes me stand out is my ability to combine technical IT support with customer care expertise. I not only solve technical challenges but also ensure that clients and customers feel supported, valued, and understood. This dual capability allows me to enhance efficiency while maintaining a people-centered approach, making me a strong fit for businesses that value both technology and customer relationships.

I am driven by professionalism, empathy, and a strong commitment to excellence. My goal is to help organizations and clients streamline workflows, improve customer satisfaction, and achieve long-term growth. Whether in IT support, customer service, or virtual assistance, I bring reliability, adaptability, and dedication to every project I take on.