Results-driven Operations Lead (Support Lead) with extensive experience in IT operations, application support, and project management + Service Delivery.
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Skilled in incident management, change management, problem resolution, SQL, automation, and client communication, governance. Adept at leading teams, streamlining processes, and ensuring SLA adherence.
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Strong background in DWH, Telecom, finance, and government projects with hands-on expertise in troubleshooting, debugging, and project management.