Athirah Ahmad
Communications Specialist & Proofreading Expert-| -
CAREER PROFILE.
HYBRID/REMOTE EXPERIENCE
As a communications specialist, writer & editor, I am excellent
at utilising several platforms to talk to people. I am fluent in
English, read & write well and have a bubbly personality. I am
time-efficient with my tasks and responsibilities and am a selfmotivated person.
Customer Relationship Management Administrator (Freelance – Remote)
You can count on me to work collaboratively or completely
independent as I have in hybrid/remote positions listed here &
in my freelance job.
Additionally, through my professional background & education
in media & communications, I have worked on multiple projects
& have been commended for my organisation, multitasking &
time management skills. You’ll find my skills & work ethic to be
exactly what you need to help reach your company goals!
REMOTE SKILLS.
Blogging, Copywriting & Editing | Cloud-Based File
Management | Collaboration Platforms | Cross-Cultural
Understanding & Communication | Customer Service | Digital
Content Creation | Digital Communication Platforms | Online
Calendars & Scheduling | Online Research | Social Media
Scheduling & Management | Transcribing | Vlogging
PROFESSIONAL SKILLS.
Administrative Support | Executive Assistance | Facebook &
Instagram Ads | Hospitality & Guest Relations | Organisation |
Public Relations | Research | Strategic Planning | Team
Management
TOOLS.
Canva | Google Suite | Hootsuite | Hubspot | Microsoft Office |
Slack | Telegram | WhatsApp | Zoom
SOFT SKILLS.
Ability to work independently | Problem-solver | Detailoriented | Time & Deadline Efficient | Tech-savvy | Selfmotivated | Team Player | Multitasker | Cross-cultural literacy |
Organised | Flexible & Adaptable | Online Etiquette | Quick
Learner
Enfiniti Group of Companies | June 2022 - Present
Provide virtual support to customers by finding answers to their questions about the resort's
activities, availabilities & promotions. Conduct all communications with clients over
Facebook Messenger, Instagram Messaging & Google Business Inbox.
Manage 2 online communities focusing on growth, engagement & building relationships with
their following.
Handle two different companies' CRM: Tiarasa Escapes Glamping Resort and Tiarasa Luxe
Ultravilla in Malaysia.
Senior Marketing Communications Executive (Hybrid) | 2021 - 2022
Social Media & Marketing Communications Executive (Hybrid) | Jan - Nov
2021
Enfiniti Group of Companies | Kuala Lumpur, Malaysia
Researched & created content for social media channels (Facebook, Instagram, Twitter,
LinkedIn, Tiktok & YouTube), in virtual collaboration with the Creative Team. Edited short
videos and photos for future social media posts, Reels, Instagram Stories or YouTube videos.
Conducted final quality checks on all content before publishing.
Curated social media captions, scheduled social media posts and monitored insights.
Crafted press releases, notices, statements, and official letters for the companies.
Official editor and proofreader for all documents: This included Whatsapp text messages,
letters, emails, PowerPoint presentations, press releases, transcription cleanups, invoices
and more.
Handled all customer relationship management (CRM) across social media, Google Business
and Tripadvisor accounts daily.
Managed 4 online communities, focusing on growth, engagement & building relationships
Assisted the management team of Enfiniti M Sdn Bhd & Enfiniti Academy with planning,
preparing and setting up all productions or events. Captured photos and videos during events
to use for future postings or Instagram Stories.
[ Mainly Remote from Jan - Aug, Hybrid from Sept 2021 onwards ]
RECENT PROFESSIONAL EXPERIENCE.
Front Office Receptionist | July 2018 - Jan 2019
Tiarasa Escapes Glamping Resort - Janda Baik, Pahang, Malaysia
The first friendly, smiley face for any guest that arrived at the resort lobby.
Handled front desk duties, including administrative work & guest relations. This included
checking guests in & out, processing all forms of payment, answering all booking enquiries
across several platforms (via WhatsApp, Phone, Email, SMS ) and replying to all types of
comments about the resort on TripAdvisor and Google Reviews.
Handled customer relations of in-house guests within the resort. Constantly did rounds
around the resort on a hoverboard, ensured guests were enjoying their holiday and were
fully informed of all the facilities and activities offered on & off site.
Always quick to offer a helping hand to fellow colleagues and guests.
Proficient in using the eZee Absolute programme for hotel systems (2019).
EDUCATION.
Master's Degree: Publishing & Communications
University of Melbourne - Melbourne, Australia | 2020
Master's Degree: Foreign Exchange Semester
Leiden University - Leiden, Netherlands | Jan - Aug 2020
Bachelor's Degree: Media & Communications
University of Melbourne - Melbourne, Australia | 2017
