Nurul Anida

Nurul Anida 📞 - | ✉-🔗 linkedin.com/in/nurulanida 📍 Dubai, United Arab Emirates Career Objective Dynamic and reliable professional frontliner with excellent customer service skills and ensure guest satisfaction. With strong interpersonal and communication skills at all levels and possesses outstanding analytical and attention to detail capabilities,handle guest inquiries, resolve complaints, and coordinate special requests. 💼 Work Experience Guest Service Agent Movenpick Hotels and Apartment Downtown – Dubai, UAE | Apr 2024 – Present • Manage daily front office operations and guest check-in/out via Opera PMS. • Accurately handle transactions, billing, and reporting with a 99% accuracy rate. • • Manage loyalty program processes including enrollments, point redemptions, and guest education on Accor Live Limitless benefits. Maintain detailed records of guest preferences and service requests in CRM. • Collaborate with other departments to ensure service delivery. • Upsell hotel services based on guest profiles, improving revenue month-on-month. Guest Relations Officer JW Marriott Hotel – Medan, Indonesia | Apr 2023 – Apr 2024 • Provided tailored guest experiences for Elite Marriott Bonvoy members. • Collected and analyzed guest feedback to support service improvement strategies. • Processed VIP check-ins, welcome amenities, and follow-up for high-satisfaction scores. • Created and maintained guest service logs to ensure data consistency and service accuracy. Receptionist The Living Adventure Managed by Accor – Doha, Qatar | Oct 2022 – Dec 2022 • Supported front desk functions for international World Cup guests. • Processed registration and data entry with minimal error rate in high-traffic environments. • Ensured security and compliance by verifying identification and guest records. Receptionist General Hospital Putri Bidadari – Langkat, Indonesia | Dec 2021 – Sep 2022 • Registered over 50 patients per day with accurate data entry into the hospital system (HMS). • Maintained and organized electronic medical records in compliance with privacy regulations. • Scheduled appointments and follow-ups using patient flow software. Receptionist The Indonesian-American Educational Instution – Medan, Indonesia | Mar 2019 – Mar 2020 • Managed student enrollment data and documentation for over 100 students. • Assisted in promotional activities and organized school information sessions. • Recorded and updated student academic and attendance records using Excel. • Supported marketing events and school campaigns. 🎓 Education Bachelor of English Education The State Islamic University of North Sumatera – Indonesia | Sep 2015 – Nov 2019 GPA: 3.22 / 4.00. 📜 Certifications • • Digital Marketing Certification (In Progress) – HubSpot Academy Front Office Receptionist Certification – Indonesian Professional Certification Body, BBPLK Medan -) 💻 Technical Skills • • • CRM & Hotel Systems : Opera PMS, Hotelogix, Cakrasoft, Hospital Management System. Marketing Tools : HubSpot CRM, Canva, Email automation, SEO, Social Media, Content Strategy (in training) Data and Office Tools: Microsoft Excel (Data Entry), Word, PowerPoint 💡 Core Competencies • • • • • • Hospitality Service Excellence Customer Experience & Guest Retention Upselling & Cross-functional Collaboration Digital Communication & Content Writing Marketing Fundamentals & Engagement Tactics Data Accuracy & Entry Integrity 🌐 Languages Bahasa Indonesia– Native English – Fluent Personal Details Nationality: Indonesian Date of Birth: February 7, 1998 ****References available upon request. Virtual Assistant | CRM Support | Data Entry Specialist | Copywriting Portfolio Nurul Anida About Me nurul anida Dedicated customer service & administrative professional with 3+ years of experience in hospitality, front desk operations, and client relations. Skilled in handling customer inquiries, managing reservations, and resolving issues efficiently. Currently taking a course training with my current company (Movenpick Downtown Dubai) in Marketing field for transitioning my hybrid career into a remote career in customer support, virtual assistance, copywriting and administrative roles. Technical Skills Microsoft Office Google workspace Opera PMS, Hotelogix, Cakrasoft, HMS Languages: Bahasa Indonesia (native), English (fluent) ·Fast typing 98% 45 WPM, attention to detail, and high efficiency cANVA ≥ Work Experiences Guest Service Agent – Movenpick Downtown Dubai (2024– Present) Updated guest data using Opera PMS & Accor CRM Managed invoices and reporting with 99% accuracy improving revenue month-on-month. Guest Relations – JW Marriott Medan -) Maintained feedback logs & VIP guest database pROCESSING MISSING POINTS FOR MEMBERS Receptionist – RSU Putri Bidadari -) Entered 50+ patient records/day into hospital system Education Admin – IA Education, Medan -) Managed student records (grades, attendance) Why ME? 3+ years of admin & guest data handling experience fLEXIBLE Highly organized and accurate under pressure Excellent communication & multitasking Strong background in Customer service Ready to contribute remotely with fully dedication Project Portofolio Project 1 https://medium.com/@nurulanida3/fromhospitality-hometown-to-desert-dreams7ef5b7821bc9 Project 2 Dummy project Project 3 Dummy project with my current company Let's work Together 📍 Dubai, United Arab Emirates 📞 --🔗 linkedin.com/in/nurulanida