Nur Afiqah Binti Mohd Yusof

NUR AFIQAH BINTI MOHD YUSOF Puchong, Selangor |- |- OBJECTIVE Result-driven and customer focused Sales Supervisor with expertise in nutrition. Seeking to leverage extensive experience in managing sales teams, developing strategies, and providing expert nutritional guidance. Adept at driving growth, optimizing customer satisfaction and promoting health focused products. Committed to enhancing team performance and achieving organizational goals while delivering personalize nutrition solution. Available to start working with a 3 month notice period. EXPERIENCE DC HEALTHCARE SDN BHD Sales Supervisor & Nutritionist DC Body Taipan • • • • Apr 2024 – present Lead and motivate sales team to consistently achieve targets and KPIs. Oversee client onboarding, answer inquiries, and build strong customer relationships. Manage stock levels, track inventory, and ensure accurate system updates. Conduct consultations, develop personalized nutrition plans, and provide ongoing support to clients on weight management and healthy eating habits. Clinic Consultant Klinik Dr Chong Shah Alam Jul 2022 – Apr 2024 • Provide professional advice on aesthetic treatments, tailoring recommendations based on client needs. • Address inquiries and monitor client progress to optimize treatment outcomes. • Achieve sales targets by promoting aesthetic services and products. • Ensure a seamless client experience from consultation to posttreatment follow-up. Clinic Customer Services Klinik Dr Chong Shah Alam • • • • Feb 2022 – June 2022 Manage patient appointments, confirmations, and reschedules to ensure smooth clinic operations. Handle client inquiries and complaints with professionalism and empathy. Support consultants and doctors with patient communications and treatment preparations. Stay updated on clinic services and industry trends, providing clients with the latest information. HOSTEL HUNTING SDN BHD Center Manager Hostel Hunting Cyberjaya Dec 2019 – July 2020 • Oversee daily center operations, including tenant services, facility maintenance, and occupancy management. • Ensure timely rental collection, utility payments, and deposit refunds. • Maintain accurate occupancy records and collaborate with sales/marketing to drive occupancy rates. • Foster tenant satisfaction through effective communication and resolution of concerns. Community Officer Hostel Hunting Cyberjaya March 2019 – Dec 2019 • Onboard new tenants, ensuring they are well-briefed on policies, house rules, and available services. • Manage rental collections, maintenance requests, and tenancy renewals. • Address tenant issues and complaints, ensuring prompt resolution. • Track and report on tenancy status, providing administrative support as needed. NURSAFIA DESIGN SDN BHD Sales Assistant (Online) Wardah Collection Dec 2017 – Dec 2018 • Drive online sales through effective communication and customer service. • Respond to customer inquiries, recommend products, and process orders, returns, and refunds. • Track individual sales performance and report on KPIs to optimize results. UNIVERSITI KEBANGSAAN MALAYSIA Research Assistant Nutritional Department • • • Sep 2015 – Aug 2016 Support research on nutrition-related studies, focusing on overweight and obese populations. Collect data from field sites, ensuring accuracy and adherence to research protocols. Contribute to the development of a recipe book for weight management, ensuring nutritional accuracy and cultural relevance. EDUCATION Bachelor (Hons) in Nutritional Sciences Universiti Kebangsaan Malaysia 2011 - 2015 SKILLS Leadership experience – proven experience in managing operations, preferably in a weight management center, aesthetic, and property management. Excellent Communication Skills – Strong interpersonal and communication skills with the ability to engage with patients, clients, tenants, staffs and other department. Operational & Administrative Skills – Strong Organizational skills with the ability to oversee daily operations, maintain accurate records, and handle multiple tasks simultaneously. Attention to details – Exceptional attention to details especially when it comes to ensuring occupancy data accuracy, payment tackling and handle tenants. A keen eyes for identifying operational inefficiencies and areas for improvement. Problem-Solving & Decision Making – Proactive and solution oriented, with the ability to resolve challenges. Sales Leadership Experience – Proven experience in sales management, including team leadership, sales strategy development and achieving revenue targets. Certified Nutritionist - A recognized qualification in Nutrition Customer-Centric & Emphatic – A strong focus on providing excellent customer service and building long-lasting relationship with clients. Empathy and emotional intelligence to guide clients through their weight management journey Problem Solving & Motivational Skills – Ability to identify challenges clients may face in their weight management journey and provide practical solutions. Motivational skills to help clients stay committed to their health and fitness goals. Aesthetic Knowledge – Proven experience in aesthetic consultation or a related field (e.g, dermatology, beauty therapy, cosmetic treatment), In-depth knowledge of aesthetic treatments and product with the ability to provide professional advice from both medical and beauty perspective.