PERSONAL INFORMATION
Date of birth: 02/28/1990
Marital Status: Single
Nationality I.D: BR-
COL: 501738
E-mail:-Cellphone: -
Nuno Alves
Trilingual Technical Router and Interpretation Agent
Bogotá D.C. Area, Colombia
Work Experience
Teleperformance Colombia
Technical Support and Interpretation Agent
Linkedin: /in/nunoalves-
July 2019 - Present
Bogotá D.C. Area, Colombia
LANGUAGES
Trilingual technical support router agent for services and products from
Portuguese Native
English C1
Spanish B2
French A2
Microsoft family (servers, azure, SQL, windows, office O365), Interpreter helping
in technical support engineers and T3's from company to customers in English
to/from Portuguese and Spanish for Microsoft Premier clients.
Wise Learning Systems
Teacher/Translator
COURSES AND
CERTIFICATIONS
Customer Service: Creating
Customer Value
Managing Customer Expectations for
Frontline Employees
Effective Listening
Communication Foundations
Become an IT Support
Technician
Advance Your Skills as an IT
Help Desk Specialist
Microsoft 365 Essential
Training
Microsoft Office 365:
Administration
Microsoft Office 365:
Advanced Threat Protection
January 2015 - Present
Prepare and dictate classes to private students and in company students.
Training for second language certifications, and follow up students
learning process. Translations of papers, documents, materials etc.
Sutherland Global Services
Technical Support Professional and Business Consultant
October 2017 - April 2019
Bogotá
Provide technical support (T1) to Godaddy clients in English, Spanish and
Portuguese. Helping with technical issues concerning hosting for beginners and
intermediate tech-level customers (WordPress, Hosting, Domains etc), and also
advanced tech-level clients (cPanel, WHM, Plesk, VPS, Dedicated hosts,
SSL,SEO, cPanel,plugins). Besides that the support was also related to other
products that were part of Microsoft company (O365, Exchange etc). Helping
GD clients develop their commercial relation with the company by offering
more solutions, services and products.
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Freelance Experience (Translation, subtitle and revisions)
Portfolio: http://nunoalves.site
Academic Background
PUC-SP
Modern Languages · (2012 - 2015)
Universidade Anhembi Morumbi
International Relations · (2007 - 2008)
Universidad del Tolima
Spanish for foreigners Língua · (2015 - 2015)
Faculdades Metropolitanas Unidas
International Trade · (2009 - 2011)
Help Byte do Brasil
Computing – (2005 – 2006)
Personal References
Fernanda Gonçalves Nakanishi Friend (São Paulo-Brasil)
Student UNAL -
Priscilla Nagashima Boyd Friend (Dorset – England)
Product Manager -
Magda Alexandra Alô Brasil (Bogotá-Colombia)
Former Team leader -
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