Numan Zaheer

Resume Numan Zaheer An organized, results-oriented Customer Service Customer Service Specialist competent in building customer relationships Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and priorities, and able to organize, train and monitor teams. Seeking a new, challenging role in a charity which will utilize existing skills Contact Work History Address 2022-07 - Lahore, PB, 58000 Current Guest Services Associate Corporate Stays, Montreal Phone I am currently working as a guest services - specialists - Concierge in Corporate Stays. My E-mail Core responsibilities were as follows: - Handling large volume of inbound calls m Assisting guests on calls with their inquiries LinkedIn https://www.linkedin.com /in/numantic/ Assisting guests on chat through Zendesk Following up with guests after check in Up-selling housekeeping and IPTV Generating Maintenance tickets with WWW building management https://zety.com/profile Building customer-business relationship /numan-zaheer/415 Reaching out to the guest for google business reviews Skills Providing best customer service experience to all the guests Team Management Marketing Customer Satisfaction Coordinated with room service, housekeeping, maintenance and security to meet all guest needs. Trained new staff on correct procedures, compliance requirements and performance strategies. Lahore District, Punjab, Reported facility and room maintenance Pakistan problems to appropriate personnel for immediate remediation. Application support Customer service expert Desktop support 2022-02 Current Marketing Coordinator Del Condominium Rentals, Toronto I am working as a marketing coordinator for Staff education and training one of the largest property management company of Canada, Del Condominium Organization and Time Rentals Management Teamwork and My core responsibilities are as follow: - Collaboration Pushing new suites live on DelRentals website for maximum exposure to the customers Decision-Making Creating new marketing strategies to generate more leads MS Office Maintaining suite portfolio to have top-notch Analytical and Critical multimedia for customers Thinking Posting listings on multiple platforms to help Dependable and the suites get leased asap Responsible Auditing all suite profiles to have the best photos and virtual tours G-Suite Creative content for marketing purposes Coordinating with leasing representatives for key logs and updating key logs in suite profiles Connecting with suite owners for better multimedia and better suite exposure Updating suite records in suites live sheet on daily - Auditing multimedia of suites 3x a month Page 1 of 5 - Facebook marketplace posts - Push stale units through kijiji - Design work for creative content - Building profile updates- Sales Representative EkoMovers, Cincinnati I worked as a sales representative for one of the largest moving companies of USA, EkoMovers. My core responsibilities were as follows: Handling a large number of incoming calls Greeting the customers and assisting with their queries Converting leads to sales by using strong argumental rebuttals Taking necessary information from customers over the call and booking their moves Handling incoming leads from different platforms Keeping the sales pipeline clear and keep connecting with customers for their future jobs Calling incoming leads and convince them to book with us using strong rebuttals Following up with the customers consecutively via calls, emails, and texts Taking deposit over the call to punch the sale Calling the customers for feedback once the move is done and convincing them for the google reviews Keeping customers' information up to date in moveboard and calling them to offer discounts for their future moves Raising new ideas in the weekly sales meeting to boost sales Covering team members when needed- Project Manager GreyLabel Technologies, Lahore I worked as a project Manager for an Ireland client in GreyLabel technologies. My core responsibilities were as follows: Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Ensure resource availability and allocation Develop a detailed project plan to track progress - Report and escalate to management as needed Create and maintain comprehensive project documentation - Assigning tasks to the team members Keeping a record of their progress on daily and biweekly Generating their productivity report and setting new targets for the team Connecting with clients to take on new tasks and projects and assigning them to the designated agents Generating monthly salary plans of the agents - Hiring new agents- Inbound Sales Specialist Greylabel Technologies, Lahore I worked as a Sales representative in GreyLabel technologies for the first half of my career there. My core responsibilities were as follow: Handling a large number of incoming calls Converting incoming leads into sales using strong arguments Selling TeleCOM, Spectrum, AT&T, Xfinity, Viasat Creating a sales pipeline and managing the pipeline Constant follow-ups with existing customers Establish, develop and maintain positive business and customer relationships - Virtual Assistant Tech Bridge Consultancy, Lahore I worked for a Canadian based company InstallMart Inc. My core responsibilities were as follow: Completed administrative tasks by performing business correspondence, transcription, and data entry Answered multi-line phone system and transferred callers to the appropriate department or staff members Identify customer needs and help customers use specific features Monitor customer complaints on social media and reach out to provide assistance Cold Calling to existing customers for sales Assigning jobs to the technicians Collecting up front deposit to book a job Respond to customer queries in a timely and accurate way, via phone, email or chat Gather customer feedback and share it with our Product, Sales and Marketing teams Manage large volume of incoming phone calls Generate sales leads Provide accurate, valid and complete information by using the right methods/tools - Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers 2020-01 - Customer Support Representative 2020-09 TeleDentistry, Las Vegas I worked for a US-based company, Teledentistry. My Core responsibilities were as follows: Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers Responding to customer queries in a timely and accurate way, via phone, email or chat Receiving incoming calls from patients and connecting them with dentists for a video consultation Collecting confidential information from patients and updating RMS Follow up with customers to ensure they have received prescriptions. Education 2019-05 Current - Bachelor of Science Virtual University of Pakistan High School Diploma BISE Lahore - Lahore ◆