Nuhaa Petersen

CURRICULUM VITAE Nuhaa Petersen 128 Goodwood street Goodwood, Cape town, 7460 Phone (mobile- E-mail:-PERSONAL DETAILS Date of Birth: Identity Number: Marital Status: Nationality: Health: Languages: 18 March- Married South African Excellent English and Afrikaans ACADEMIC QUALIFICATIONS Last School attended: Highest Standard: Subjects: Rylands High School Grade 12 English Afrikaans Mathematics Business Economics Accounting Biology SHORT COURSES Name of Institution: Course: Course Content - Centre for Management Development Booking to trial balance Cash Books, Cash Flow Analysis and Banking Issues Credit Sales, Credit Purchases and Petty Cash General Ledger, General Journal and Trial Balances Interim Financial Reports Debtors and Creditors Ledgers Vat Reconciliations and Returns Udemy online course: ➢ Certificate of completion on Operations management ➢ Certificate of completion on how to manage customer feedback ➢ Certificate of completion on how to support team culture ➢ Certificate of completion on Strategic planning and innovation management ➢ Certificate of completion on Quality management essentials simplified EMPLOYMENT December 2017 – Current Office administrator (contract) ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ The Artificial Grass Company Responding to queries from customers via Email, Facebook, telephone, ETC Creating quotes, invoice, purchase orders and supplier invoices on sage Assisting clients with updates and follow up on artificial grass and installation Managing incoming stock and receipts for suppliers and clients Following up with suppliers Maintaining relations with the suppliers Manage income and expenses for the business Reconcile the bank weekly Filing all important documents required for financial. Arrange site visit and installations November 2014- December 2017 Motor & Home Team leader Collinson Group ➢ Supervising coordinators assisting clients with 24/7 emergency roadside and domestic breakdowns in the UK and Europe ➢ Dealing with specialist queries/ complaints ➢ Summarizing any additional actions required, including advising and setting expectations with clients in terms of final resolution ➢ Running shift, floor management and work delegation ➢ Disciplinary actions ➢ Performance, time and AUX management for employees ➢ SLA and abandonment rate monitoring ➢ Regular couching sessions with employees on errors ➢ Writing of processes and implementing them on the floor ➢ Running of reports and liaising with our head office in London on a daily basis ➢ Setting targets and expectations for the shift. ➢ Carrying out regular staff appraisals and confronting under performers ➢ Identifying employee skill gaps ➢ Completing system audits and analyses. ➢ Dealing with complex customer complaints or enquiries ➢ Holding regular team meetings. ➢ Holding shift meetings at the start of the working day. ➢ Managing large and complex teams. ➢ Delivering first class customer service to customers ➢ Compiling statistics and then compiling reports for senior managers. ➢ Pay and claim refunds May 2013 – March 2014 Windscreen Direct Customer Services/ Stock Control Agent ➢ Responding to incoming and outgoing customer queries from existing and new customers ➢ Diligently and effectively resolve customers queries and complaints ➢ Assisting clients with updates on insurance claims ➢ Keeping clients informed with the progress of their claims ➢ Managing incoming stock and receipts ➢ Following up with suppliers ➢ Maintaining relations with the suppliers January 2013 – April 2013 Billing and Sales Agent WNS ➢ Assisting customers with their billing queries ➢ Handling of inbound queries from customers relating to their accounts and payments for gas and electricity ➢ Ensure consistent application of quality guidelines ➢ Capturing Accurate and detailed information ➢ Coaching agents on their calls December 2010 – December 2012 ➢ ➢ ➢ ➢ ➢ ➢ ➢ iiNett Provided technical support Assisted with billing queries Troubleshooting for modems, internet connections, telephones lines etc Assisting customers with internet access Assisting customers with accounts and billing queries Dealing with high level complaints Responding to email queries REFERENCES Lushes Lawn Nathier Cassiem Technical director Mobile:- Collinson Group Rudi Ramage Team manager Mobile:- Windscreen Direct Muneer Jaipal Team Leader Mobile:- WNS Zainap Pretoruis Team Leader Mobile:- iiNet Carl Humphreys Team Leader Mobile:-