Nuchana Ukrit

Nuchana Ukrit

Multilingual, ex-Tour Leader/Travel agent with Customer Service Excellence
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
41 years old
Location:
Muang, Chonburi, Thailand
Experience:
12 years
NUCHANA UKRIT An enthusiastic, multi-disciplinary, loving to think of new ideas, with eager and ability to learn quickly. Great team player, enjoy challenges and sharing ideas. I may not know everything, but I know where to find it, and will do whatever it takes to get to know it. Contact: Tel. +66 - / +66 - Email:-Date of birth: 7 July 1984 EDUCATION- (Awarded: With Merit) MSc in International Business Nottingham University Business School, Nottingham, UK - BA (1st Hons) in Eastern Languages (Major: Chinese) Chulalongkorn University, Bangkok, Thailand WORK EXPERIENCE Dec 2015-present ATXP (Thailand) Co., Ltd. Spin-off from parent company, co-founded with brother. IATA accredited agent. TAT licensed, BOT authorized money changer. Key roles including: Managing Director - Sales of incentive group tours, luxury, private and personalized small groups, and tailored FIT packages in all destination around the world. Involved in travel planning to operations. - Assisted team in problem-solving in different types of cases. - Established new destination management suppliers abroad. Ensured quality service delivered to clients. - Maintained strong relationship with airlines, overseas and hotel partners. - In charge of company accounting and made final decision for new investment in different projects. - Freelance Interpreter (English/Chinese Mandarin/Thai) Broker specializing in Used Road Machinery Trade - Built and cooperated with worldwide network of secondhand road construction machine traders, suppliers and exporters. - Assisted Thai used machinery trader (client) in making buying queries, arrange travel for inspection, coordination, and negotiation from start, deal, payment until delivery to port of Thailand. - Taken clients to Taiwan, China, South Korea, USA, Germany, UK, Poland and Greece for inspections and negotiations. - Closed deals for machines value more than 30 million Euros throughout 7 years of experience. Sep 08-Nov 2015 A.T. Chonburi Tour Co., Ltd. (Family business) A small family-run travel agent established in 1989 Key roles including: Travel Consultant - Worked together with busy team mostly under pressure. Provided and ensured quality travel arrangement and booking service to customers. - Handled back-office paperwork. - Outbound Group Tour Leader (Part-time) - Learned the valuable art of dealing with all types of customers - Solved every issue occurred during trip i.e. flight delays, member or item lost, weather, health issues, any disputes, and all sudden situations which affect group schedule and benefits - Arranged time and itinerary suitably and comfortably for group - Integrated commercial awareness, persuasion and customer service skills - Improved language skills, leadership and negotiation ADDITIONAL EXPERIENCE- Burapha University International College, Chonburi Instructor (Part-time, by invitation) Course: Professional Practice and Organization Change LANGUAGE TRAININGS Summer 2005 Capital Normal University, Beijing, China Summer 2004 National Taiwan Normal University, Taipei, Taiwan - Increased Chinese listening, reading, written and spoken skills - Experienced new ways of life and gained insights to traditional Chinese culture - Developed self-awareness, openness and sensitivity to diversity of people and cultures. Built friendship among foreign friends from around the world SKILLS AND INTERESTS Language English and Chinese – Fluent Japanese – N5 Level IT Highly skilled in the use of computer and internet including MS Office, internet searches and graphic design by Adobe AI/PS. Sports Believe a healthy body is the key to focused mind in today’s hectic society. Enjoy a range of sports such as tennis, golf, which require a high level of dedication and motivation. Travelling My travels have enabled me to test my resourcefulness and 19% of the world travelled. 368,702 broaden my vision. total kilometers travelled. (Source: pinning Tripadvisor.com map) REFERENCES Available upon request
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