Nubia P. Palacios

NUBIA P. PALACIOS EDUCATION Overland Park, KS ◆-◆- University of Kansas, Overland Park, KS Bachelor of Arts in Psychology, Minor in Social Justice in the U.S. Johnson County Community College, Overland Park, KS Associates of Arts Degree 8/21 – 5/23 9/19 – 5/21 PROFESSIONAL SUMMARY • Bilingual and over 2-years of experience as a customer service representative. • Pursuing Bachelor of Arts in Psychology with Minor in Social Justice in the U.S. • Experience with doing extensive research and using technical writing to communicate findings. • Passionate about developing others and uses innovative skills to bring solutions to problems • Agile learner, an initiative with excellent organization and interpersonal skills. EXPERIENCE Independent Research Project, Overland Park, KS 8/21 – present • Pursuing independent research project to investigate (1) the percentage of immigrant & minority alumni at Milan C-2 High School who receive higher education (2) the resources they wish they had in high school to support their pursuit of higher education, with the goal of developing workshops & programming to fill resource gaps • Independently strategizing and devising research methodology and timeline, developing survey for qualitative study, and gathering data through high school archives and interviews with high school families • Seeking support from experienced community researchers and education professionals to fill gaps in my knowledge, minimize biases, and ensure a holistic approach to the research • Mobilizing and leading a team of high school students to involve the community in the investigative process Reach Unlimited Nonprofit, Houston, TX 6/21 – 8/21 Fundraising and Event Planning Intern • Delivered strategic plan to nonprofit board members to bring more sponsors and meet $70k fundraising goal. • Conducted extensive research on sponsorship packages, synthesized findings, and created two innovative sponsorship packages to combat financial hardships after COVID-19 • Devised a marketing plan and created marketing materials, such as brochures and event announcements, to advertise the event and bring more awareness to the organization • Interviewed event planners at other nonprofits about their successful strategies, synthesized information learned, and presented it in an engaging way to board members to simplify the event planning process TXU Energy, Remote Customer Service and Sale Representative • Reviewed, analyzed, and responded to customer’s billing inquiries by gathering and synthesizing data, then researching and implementing the best course of action • Gave customers information about nonprofits and charitable organizations who could advocate for them while also ensuring financial goals at TXU Energy were met • Resolved customer’s issues or questions through clear and respectful interaction. Navigated and responded compassionately to sensitive issues such as financial hardship and lack of power Agero, Remote Roadside Assistant • Ensured great customer experience by addressing customers' concerns with empathy, safety, and quick assistance. • Informed clients of their benefits, while also creating solutions to their needs, regardless of their circumstances. • Collaborated with other roadside services to deliver quick assistance and alternatives through research. Target, Overland Park, KS Cashier and Customer Service Representative • Coordinated a variety of customer service tasks, such as evaluating and inspecting products, while demonstrating optimism, welcoming, and helpful attitude. • Achieved “top seller” for enrolling the most customers in various Target services, products, and benefits.