Nthabiseng

245 C Xaba Street White City Jabavu Soweto 1809 Dear Sir/ Madam Re: application to join your work force My name is Nthabiseng Mosisidi; I am a self-motivated individual, who takes the initiative to get business done. With my experience obtained from working within the FRG group, I have acquired leadership skills. I am committed, determined, accountable and very passionate about a task given at hand. I am organized and work well under pressure. I have great communication and interpersonal skills, allowing me to integrate well with other employees. I did my matric at Jabulani technical high school and due to financial reasons I started work right away as a bar lady where I got the opportunity to work with customers face to face and I learned a great deal in customers services and I can proudly say I can handle any type of customer. I have great people skills; I am very passionate about people and assisting them. I made sure they are pleased with the service they received. But because of my ambition and my drive to grow, I managed to save up enough money to do a call centre course which when I got my certificate I found work as a data capture and a call centre consultant I worked there for a couple of months and unfortunately the company moved to Durban and I couldn’t move with them. I decided to study again, I did web development learning how to design web sites and better my computer skills which after my course I worked as a training facilitator for computer literacy in public schools (it was a government project) which strengthened my presentation skills. When the contract ended I then had the opportunity to work at T.C Medical Supplies as a sales consultant, I got promoted a few months later because of my great customer service and managerial skills and how I organised and planned to grow the company forward and the changes I made since my arrival and also gained a lot of experience in leadership. It was unfortunate that the company was small and it struggled financially so I had to find other work that’s where I landed work at call force to work on the ETC project as an operator for their violation processing centre processing transaction for MNPR, Transaction Write off and on occasions Invoice verification and MTV thou I am familiar with all the other department. I also assist my supervisor with duties such as filling, the call force time sheet, typing out our filing documents and compiling stats using excel. I’m very proficient in using the Microsoft office package, doing reports on word and excel and also presentations on power point. Due to the hours, distance and my strive to grow I then landed a job as an administrator at First National Bank working under Quest Staffing Solutions. I have learned a grade in indexing, I strengthened my capturing skills and my KPI is always above the bench mark. I also gained more experience and dealing with customers telephonically. I was also offered and opportunity to deal with complains and I learned a lot in investigation and also got to learn Outbound and how to maintain quality. It was fortunate that FNB also offer their staff a learning program which I attend and obtained four certificates for Business witting skills, Telephone Etiquette, Microsoft word and Microsoft Excel, I received an award in customer service 2015 and a Helpful Certificate in 2016. I acquired an NQF 5 Certificate by doing a Future Generation Management course and I was also a part of the Employment Equity Forum. I am a fast leaner and very driven and hungry to grow and succeed I love challenges, I am target driven and I make sure I always complete all my tasks in a timeous manner. With all this said I would be honoured to be given the opportunity to grow in your company. I have attached my CV here to give an idea of where I have worked, studied and what I have done. Awaiting your response Nthabiseng Mosisidi-/- Name Nthabiseng Mosisidi Personal Details Date of birth :04 September 1987 Identity Number :- Address : 245 C Xaba Street White City Jabavu Soweto 1868 Phone Number (Cell) :- Alternative Cell :- Email Address :- Nationality : South African Employment Equity : African, Female Home Language: Sesotho Other Languages : English, Xhosa, Tswana and Zulu Qualifications Year Course Institute 2005 National Higher Certificate: Matric Jabulani Technical High School Year Course Institute 2007 Call Centre HAVATECH Year Course Institute 2008 Web Development Working Webs Year Course Institute 2015 New Managers Development (NQF5) University Of Stellenbosch Business School Summary of experience Company Last Position From To Mongo’s Portuguese Restaurant Waitress and Bar Lady- Med-Care Emergency Policy Data Capture and Call Centre (inbound and outbound- Intuthugo Tlhabologo Computer Services Facilitator- T. C Medical Supplier Managing Director- Electronic Toll Collection VPC Operator- First National Bank Administrator- Experience Employer : Mongo’s Portuguese Restaurant Position : Waitress and Bar Lady Duties and Responsibilities : Waitress and Bar Lady Face to face customer service. Basic knowledge of beer and wine. Team player. Basic math Skill. Great Attention to detail. Quick thinking Always professional and friendly. Effective communication skills with customers and staff. Listening Skills Employer : Med-Care Emergency Policy Position : Data Capture and Call Centre (inbound and outbound) Duties and Responsibilities : Data Capture and Call Centre (inbound and outbound) Organizing files and collecting data to be entered into the computer. Analyzing the data for errors. Reporting problems with the data. Accurately entering information into various computer programs. Keeping sensitive customer or company information confidential. Keyboarding skills. Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to the requirements. Establishes policies by entering client information. Verbal communication, Phone Skills. Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-Tasking. Employer : Intuthugo Tlhabologo Computer Services Position : Facilitator Duties and Responsibilities : Facilitator Communicate effectively, both orally and in writing, with clients, co-workers and other professionals on a regular basis. Observe and evaluate client’s performance, behaviour, social development. Maintain effective and efficient record-keeping. Adapt training methods and instructional materials to meet clients’ varying needs. Establish and enforce a classroom code of conduct to maintain a positive learning environment for clients during all workshop activities. Plan and conduct activities for a balanced program of instruction, demonstration and work time that provides clients with opportunities to observe, question, and investigate materials covered during session. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Develop new curriculum or modify existing materials to meet the needs of the group. Meet workshop and program performance goals. Deliver curriculum according to content and standards of the program. Compile and report evaluation feedback. Employer : T. C Medical Suppliers Position : Managing Director Duties and Responsibilities : Managing Director Excellent communication, interpersonal and leadership skills. Strong understanding of measures of performance. Excellent organisational and leadership skills Thorough knowledge of market changes and forces that influence the company. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Ordering stock, maintaining stock. Oversee the staff and orders. Communicating and maintaining trust relationships with customers and suppliers. Employer : Electronic Toll Collection Position : Violation Processing Centre’s Operator Duties and Responsibilities : Violation Processing Centre’s Operator Negotiating re-payments plans. Maintaining contact with clients to ensure invoices are clear for payments. Resolving queries both internally and externally around outstanding invoices. Providing accounts information to internal departments Invoice validation and Process Invoices Transaction Write Off, Accurately retrieving, analysing and updating statistics, daily, weekly, and monthly stats reporting. Able to source information from trans-union. Able to identify discrepancies between- addresses on the system. Capturing accurate information and effectively, Requesting data from TCH. Working the register. Employer : FNB Debit Order Switching Position : Administrator Duties and Responsibilities : Administrator Conduct myself in an ethical manner at all times. Take ownership of solving the company’s internal and external customer’s problems or queries as efficiently and quickly as possible. Adhere to the TCF (Treating Customer Fairly) principles in all that I do. Ensuring activities support cost containment and reduction. Improve efficiencies to maximise and maintain business performance. Maintain an ability to adapt to ever changing business and customer needs. Collect, organise, analyse and produce relevant reports and evaluate information when following up actions to ensure timely outcomes are achieved Planning and organising Demonstrates behaviour in support of the organisational values. Drive improvement of operational efficiencies, processes and procedures to ensure ultimate delivery of superior quality customer experiences on an ongoing basis and monitor that workflow achieves operational requirements. Plan and manage performance, skills development, employment equity, talent and culture of direct reports in order to achieve efficiencies and increase competencies. Contribute to the overall effectiveness and success of the team. Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop. Resolve all customer queries efficiently, and within agreed timelines. Amending debit orders on plexus Trace debit or deposit. Take the initiative to provide progress made in different areas of concern in the department Comply with Product specific Policies and procedures. Sending status updates of customer’s debit orders. References: 1. John Kaiser, Mongo’s Portuguese Restaurant, 083 -, -. Mandla Thabo Qhobosheane, Med-Care, 078 -. Joe Sedoge, Intuthugo Tlhabologo Computer services, 073 - (Agent) 4. Tony Chukwu, T. C. Medical Supplier, 011 -, 072 -. Irvin Tshabalala, Electronic Toll Collection, 011 -, 082 -. Sibusiso Cele, FNB Debit Order Switching, 087 -, 084 -. GAPS THROUGH OUT THE YEARS: June 2007 - Seeking Employment February 2008 - Studying for Web Development Certificate April 2008 - Seeking employment March 2009 - Seeking employment July 2017- Seeking employment