EMEDIONG NTENGHE
OBJECTIVE
C O N TA C T
ntenghejahnaey@g
mail.com
Gwarimpa 4th aven
Virtual assistant Seeking to leverage strong organizational skills and a
creative approach to enhance brand engagement, streamline processes,
and provide exceptional service in a dynamic environment.
ue
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P RO F E S S I O N A L E X P E R I E N C E
CUSTOMER SERVICE SUPPORT
Foxglove Multispeciality Hospital , Fct | present
Provided exceptional customer service by addressing inquiries and resolving issues efficiently via phone,
email, and chat.
Collaborated with team members to improve processes, maintained accurate records, and ensured
customer satisfaction through effective communication and problem-solving skills.
Calmly dealt with irate customers by offering constructive solutions in a professional manner.
Resolved customer inquiries via phone, email, and live chat support.
SOCIAL MEDIA MANAGER
Aisha Doquez foundation | present
Developed and executed social media strategies to enhance brand visibility and engagement.
Managed content creation across multiple platforms, monitored trends, and analyzed performance metrics.
Developed content focused on increasing both brand engagement and revenue.
Assisted customers with product and service problems and inquiries via social media platforms.
VIRTUAL ASSISTANT
Foxglove Multispeciality Hospital , Gwarimpa | FCT - present
Set up and managed paper or electronic filing systems, recording information and updating paperwork.
Leveraged various technology and tools to provide comprehensive administrative support to clients remotely.
Executed travel arrangements on behalf of client by researching and booking flights and reserving hotel
rooms.
SKILLS
Adaptability. Team work. Graphic designing with canva. Time management. Problem solving skills.
Communication skills.
Active listening
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