Nsikan Essien

NSIKAN ESSIEN PROFESSIONAL SUMMARY Client Support Coordinator and Technical Dispatcher with 3+ years of experience supporting healthcare providers and property management clients in high-volume remote environments. Skilled in dispatch coordination, workflow optimization, CRM documentation accuracy (98–99%), and cross-functional communication. Proven ability to manage time-sensitive operations while maintaining structured, compliant service delivery. CORE COMPETENCIES High-Volume Call & Queue Management, Technician & Provider Dispatch Coordination, Emergency Triage & Priority Scheduling, ServiceTitan & CallRail Proficiency, EHR / CRM Documentation Accuracy (98–99%), Warranty & Vendor Coordination, Route Planning & Scheduling Optimization, Data Privacy Compliance, Remote Systems & VPN Tools, Cross-Functional Team Communication, Client De-escalation, Training & Onboarding PROFESSIONAL EXPERIENCE PM Client Support Dispatcher | Techvill Appliance Repair (Remote) May 2024 – Present Dispatch 6+ technicians daily, coordinate appointments across 9+ locations, optimize routes, manage communications, process 30+ requests daily, maintain CRM records, and train new team members. Client Support Coordinator | Vitality Care Wellness (Remote) Dec 2022 – Aug 2023 Scheduled 30+ appointments daily, coordinated provider schedules, maintained 98–99% documentation accuracy, escalated urgent cases, ensured compliance, and supported onboarding. EDUCATION Bachelor of Nursing Science (In Progress) – University of Calabar (2025 – Present) High School Diploma – Estate Model High School (2016 – 2022) CERTIFICATIONS Customer Care & Complaint Management – Atingi (2023)