Nsikakabasinam Etukudoh - ADMINISTRATIVE VIRTUAL ASSISTANT--
Linkedin Profile
Working Remotely
Data Entry | Web Research | Email Management | Customer Support
● Results-driven Administrative Virtual Assistant with 2+ years experience and a
proven track record of enhancing productivity and efficiency in remote roles.
● Skilled in managing high-volume email correspondence, achieving a 95%
customer satisfaction rate through prompt and effective communication, as well
as performing detailed online research and delivering concise reports.
● Strong background in customer support, with a focus on problem-solving and
maintaining excellent phone etiquette.
Work Experience
Virtual Assistant Intern
Nov 2024 - Present
Daniekeys Tech Hub
Remote
● Enhanced efficiency by responding to emails swiftly to maintain a client
satisfaction rate of 93%.
● Carried out online research with brief and accurate reports, cutting down time
mismanagement by 10 hours weekly.
● Ensured high-level assistance with team members. Handled General
organisation, Event management, Travel planning and Expense Tracking.
Virtual Assistant
Oct 2024 - Nov 2024
Remote
Cuboid Leadership Foundation - (CEO)
● Boosted productivity by streamlining inbox management, cutting inbox clutter.
Responding to emails within 24 hours to maintain a 95% customer satisfaction
rate.
● Completed data entry tasks with 99% accuracy, reducing errors by 20%
through quality checks and automation.
● Performed online research and provided concise reports, saving the team over 5
hours weekly.
● Delivered high-level administrative support, encompassing time management,
presentation creation, and task prioritization.
Customer Support Representative
Sep 2024 - Oct 2024
Remote
Gee-Tech Holdings
● Handled customer inquiries promptly, reducing response time by 30% and
resolving 80% of issues on the first interaction.
● Ensured a positive customer experience through clear communication and
excellent phone etiquette.
● Used strong problem-solving skills to prioritize and manage support tickets
efficiently, enhancing service quality.
Creative Assistant
Jan 2022 - July 2023
Onsite
Nataliee Accessories
● Handled research on trending bag styles, maintaining market relevance and
enhancing productivity by 35%
● Streamlined the design process and ensured timely delivery of high-quality
designs that stood out in the market.
● Ensured the final product meets design specifications while saving a lot of time.
Skills
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Email Management
Customer Support
Time Management
Problem-Solving
Communication and Phone Etiquette
Data Entry and Data Mining
Web Research
Presentation Creation
Task Prioritization
Document Maintenance
Education/ Certification
● University Of Calabar, Cross River State, Nigeria.
BSc - Medical Laboratory Science
● ALX Africa
Virtual Assistance Training
● Unilever
Level up Entrepreneurship Skills Course
(Basics of Business model Canvas Concept)
● DanieKeys Tech Hub
Virtual Assistance Training
