Nsikak Cletus Udoka

NSIKAK CLETUS UDOKA Akwa Ibom State, Nigeria -, https://www.linkedin.com/in/nsikak-udoka-7659a4200 | nsikakudoka4@ gmail.com OBJECTIVE: As an experienced administrative and managerial professional with a background in customer service, sales and operations, I am equipped with the skills necessary to excel in a variety of settings. With a proven track record of success in managing teams, building relationships with clients, and providing top-notch administrative support, I am confident in my ability to contribute to the success of any organization. EDUCATION: University of Uyo, Akwa Ibom State Physics Science, Bachelor of Science (B.Sc.) EXPERIENCE: CALGARY EQUITY SECURITY (REMOTE) 2023-DATE SECURITY GUARD SUPERVISOR  Supervision and Management  Scheduling and Rotations  Training and Development  Documentation and Reporting   Collaborating with other Departments LADOSEN PHARMACY - MANAGER   Oversee all aspects of the pharmacy’s operations. Managing the pharmacy staff  Ensuring medication is dispensed correctly  Monitoring inventory levels  Maintaining compliance with all applicable laws and regulations.  AREK TECHNOLOGIES LTD - CCTV CAMERA INSTALLER (CONTRACTOR)  Installed CCTV systems in Commercial settings, including parking lots, inside stores, and over registers as requested and needed.  Made recommendations regarding where cameras should be installed according to individual building’s construction.  Performed residential installations of CCTV security systems.  Worked on-call to go to homes and businesses for installation needs.  Tested all installations and setups to make sure they worked.  Worked with businesses and homeowners to pick the best camera installation locations, both interior and exterior. AGILET SOLAR AND HOME AUTOMATION - SOLAR PANEL INSTALLER  Planned PV system configurations based on customer needs and site conditions  Measured, cut, and assembled the support structure for solar PV panels  Installed solar modules, panels, and support structures according to building codes and standards  Connected PV panels to the electrical system  Applied weather sealant to equipment being installed  Activated and tested PV systems  Performed routine PV system maintenance THE FIRST TECHNICAL UNIVERSITY - LABORATORY ASSISTANT (YOUTH CORPER)  Acted as the laboratory assistant at the Department of Physics.  Conducted laboratory practical for year one, two and three.  Marked laboratory workbooks, test scripts and recorded scores in Microsoft Excel.  Undertook Physics projects such as construction of a centre-tapped transformer for appliances.  Registered new students into the university at the different faculties.  Administerial and managerial duties at the different faculties.  RADIO NIGERIA ATLANTIC FM (104.5) - UNDERGRADUATE INTERN  Maintain and operate the electronics and broadcasting equipment that keeps the radio station on the air.  Monitor and fix cables, wire electronic equipment located inside the station.  Log readings from external radio transmitters, and ensure clear transmission between antennas and broadcast towers.  Test existing RF (radio frequency) systems, check each electrical circuit, repair or replace radio antennas and otherwise ensure the radio station receives the correct amount of power.  Provide technical support to other company personnel in the event of equipment errors and failures. CERTIFICATIONS:  Virtual Assistant  Lean Six Sigma  Project Management PROFICIENCY: Why I am the Ideal Candidate  Demonstrated strong communication skills by handling customer inquiries professionally across multiple channels.  Proven problem-solver with experience resolving customer complaints to maintain high satisfaction levels.  Experienced in using CRM and project management tools to track client interactions and progress.  Team player who collaborated with cross-functional teams to implement business solutions.  Detail-oriented in documenting processes, updating digital records, and ensuring data accuracy.  Adaptable and tech-savvy, capable of learning new tools quickly and staying productive remotely.  Demonstrated initiative by suggesting process improvements based on recurring issues and data trends. Strong organizational and time-management skills developed through virtual support and analysis tasks.  SKILLS:  Virtual Assistance and Administrative Support  Customer Service and Relationship Management  Microsoft Office Suite & Google Workspace  Communication & Problem-Solving  Quick Learning and Analytical Thinking  Research & Report Writing  Data Entry Documentation REFERENCE: Available on Request