Nseobong Umoren

NSEOBONG UMOREN Virtual Assistant · Airbnb Co-Host · Customer Service Specialist Remote – Full-Time · Available Across Time Zones · LinkedIn: linkedin.com/in/nseobong-umoren PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Airbnb Co-Host with hands-on experience in short-term rental operations, executive support, and customer service. Skilled in managing high-volume guest communication, inbox and calendar coordination, and ticket management via Zendesk consistently delivering prompt, professional, and empathetic support across time zones. Known for building streamlined systems that reduce response times, prevent booking gaps, and keep operations running without gaps. CORE SKILLS Guest Communication Inbox Management Calendar Coordination Customer Service Zendesk & Ticketing STR Operations Booking Management Admin & Exec Support Remote Collaboration SOP Documentation Workflow Automation Email & Chat Support PROFESSIONAL EXPERIENCE Virtual Assistant & Airbnb Co-Host | Self-Employed (Remote) · Nigeria2025 – Present • Managed all guest communication for multiple short-term rental listings, maintaining under 1-hour response times and high guest satisfaction. • Coordinated calendar management, booking updates, and pricing strategy across Airbnb listings, reducing booking conflicts and improving occupancy rates. • Reviewed and optimized property listings, including staging feedback, photo descriptions, and SEO-friendly titles resulting in improved search visibility for client properties. • Provided remote executive support, including inbox triage, scheduling, and follow-up communication for clients across multiple time zones. • Conducted targeted cold outreach via Airbnb DMs, Instagram, Facebook, and LinkedIn to acquire new co-hosting clients, growing an active remote client base. Guest Support Associate | Short-Term Rental Academy · Remote2024 – 2025 • Handled professional email and chat responses to guest inquiries and complaints, contributing to a responsive and consistent support experience across properties. • Maintained and updated property records, booking logs, and support documentation using shared digital tools, improving team record accuracy. • Managed incoming support queues and escalated unresolved issues to senior team members, ensuring no guest concern went unaddressed. • Contributed to onboarding documentation and SOPs for new hosts joining the platform, supporting smoother team integration. EDUCATION M.Ed in Special Education2019 University of Ibadan, Nigeria CERTIFICATIONS & TRAINING • Customer Service – LinkedIn Learning • IT Support Fundamentals – Coursera • n8n Workflow Automation (Practical project-based training) TOOLS & PLATFORMS Zendesk · Airbnb Platform · Gmail & Google Workspace · Google Calendar · Slack · Trello · Notion · n8n · Zapier Available Full-Time · Remote-Ready · Reliable Setup · Multiple Time Zones