Nsain Favour Sornatababari

NSAIN FAVOUR PROFESSIONAL SUMMARY Strategic and reliable Virtual Assistant with over 3 years of experience supporting executives, managing customer services and driving administrative efficiency in remote environment. Proven ability to streamline operations, manage high volume calendars and inboxes, provide top tier client service using tools like Google workspace, Trello, Slack and CRM tools (HubSpot, Freshdesk). Known for initiative, speed, and delivering measurable results under minimal supervision. CORE SKILLS • • • • • • • • • • • • Virtual assistance and IT support Calendar Management and Email Management Data Entry and Documentation Travel planning and Coordination CRM and Customer support Lead Generation (Apollo, Lemlist) Administrative Support and Task Management Experience with remote collaboration tools (Slack, Trello) Strong Communication and Interpersonal Skills Adaptable and Quick Leaner Proficient in Google Suite (Doc, Meet, Calendar) Social Media Management PROFESSIONAL EXPERIENCE Executive Assistant Torperic Enterprise, Port Harcourt, Rivers State March 2024- Present • Managed executive inbox and calendar, achieving a 40% increase in scheduling efficiency. • Coordinated cross time zone meetings with zero conflicts and sent timely follow ups. • Negotiated travel and vendor contracts, reducing operational expenses by 20%. • • Generated and nurtured sales leads, contributing to a 15% increases in sales. Provides weekly executive reports and presentation, improving decision making speed. Customer Service Representative Omnibiz E-commerce Service, Port Harcourt, Rivers State| June 2022 – October 2023 • • Maintained detailed customer records and escalated complex issues efficiently. Implemented a new ticketing tracking process in Freshdesk, reducing response time by 35%. • Handled 50+ daily customer inquiries via email and chat using HubSpot, maintaining a 90% satisfaction rate. • • Liaised with suppliers to prevent stock outs, improving order fulfilment rate. Addressed customers complains and expedite orders enhancing customer satisfaction and providing exceptional services. • Increase sales revenue by identifying and targeting high potential accounts. EDUCATION Bachelor of Science in Plant Science and Biotechnology University of Port Harcourt, Nigeria | 2022 TRAININGS AND CERTIFICATIONS • IT Support Skills – Digital Witch Community | 2025 Certified Virtual Assistant – ALX Africa | 2024