Nsa Cobham

Address: Abuja, Nigeria. Phone No. - Email:-LinkedIn: http://www.linkedin.com/in/nsacobham COBHAM, NSA EFIOK. B.Sc., M.Sc. VIRTUAL EXECUTIVE ASSISTANT|HUMAN RESOURCES | CUSTOMER SERVICE CAREER SUMMARY CORE COMPETENCIES                  Virtual Customer Service Account Management Customer Acquisition Relationship Management Digital Lead Generation Product Knowledge Problem Resolution Conflict Management Upselling, Cross-selling Skill Gap Analysis Employee Benefits Hiring and Selection Virtual Employee Administration Payroll Management HR Planning and Policies Organizational Development Remote Onboarding and Training. EDUCATION Master of Science (M.Sc.) Social Work University of Calabar https://www.unical.edu.ng/ In-view. Bachelor of Science (B.Sc.) International Law and Diplomacy Babcock University. https://www.babcock.edu.ng/ 2016. SOFT SKILLS            Time Management Problem-solving Creativity, Adaptability Collaboration Time Management Verbal Communication Non-Verbal Communication Virtual Leadership and Analytical Thinking Flexibility, Decision-making Attention to Detail ❖ Experience and background in human resources (HR) and customer service with proven expertise in crafting solutions that optimized HR processes, boost employee performance, and manage customer requests adequacy. Skilled in communication, problem-solving, organizing, planning, analytical and critical thinking, multitasking, and emotional intelligence. Profound in using communication to address conflict among customers and employees onsite and remote. PROFESSIONAL EXPERIENCE Client Success Manager | April 2024- Present (Freelance/Remote) Walker + Associate Media Group, LLC. • Increased upsell and cross-sell revenue by 20% in my first month. • Develop and maintain comprehensive onboarding materials and Media pitches and documentation. • Participate in the development of case studies, testimonials, and other customer success stories. HR Assistant | May 2021 – May 2023. Green and Grey Nigeria Limited. • • • • • • Devised new performance management that grew employee engagement. Minimized employee grievances by delivering conflict resolution training. Managed career development, incentives, employee relations, and payroll. Streamlined the recruitment process and developed an onboarding program. Mentored and coached managers on performance management and conflict. Attracted new talents by bench marketing compensation & benefits packages HR Program Consultant | Mar 2020 – Nov 2020. Sparkling FM 92.3 | https://sparkling923fm.com/ (HYBRID) • • • • • Implemented HR policies that ensured compliance with labor regulations. Executed interviews, onboarded new hires, & handled performance reviews. Maintained productive work settings & ensured compliance with regulations Oversaw talent management initiative, including leadership/career planning Managed efficient use of resources & human resources management budget. Executive Customer Assistant | Jan 2018 – Jan 2020. Xeus Nigeria Limited. • • • • • • Delivered tailored service by understanding their needs and pain points. Took full ownership of customers’ problems and ensured their satisfaction. Devised innovative customer service initiatives to drive service operations. Cut down average call handling time by 25% by expediting routine inquiries. Managed large volume of calls and achieved an 80% first-call resolution rate. Earned a 96% customer satisfaction rating through communication abilities. VOLUNTEERING EXPERIENCE • Volunteer – Children’s Parliament Nigeria 2013 • Field Supervisor – Solina Healthcare May 2017 – July 2017. • Data Collector – Community Comprehensive Mental Health Aug – Nov 2017.