Novy Faith Reponte Mordeno

I am a Virtual Assistant with more than 10 years of corporate experience in administrative support, data entry, quality assurance, and process improvement. My career has trained me to handle tasks that require precision, consistency, and confidentiality, and I take pride in helping executives and teams stay organized and productive.

I began my career at Manulife Data Services as a Business Processing Senior Analyst, where I managed registrations, broker requests, and shared email inboxes. My responsibilities included processing data with accuracy, performing validation checks, and responding to urgent requests. This role strengthened my ability to manage large volumes of work while maintaining strict compliance and meeting deadlines.

I was later promoted to Quality Assurance Senior Analyst, where my focus shifted to reviewing processes, auditing outputs, and coaching team members to improve accuracy and performance. I partnered with leaders to revise and standardize procedures, conducted root cause analysis of recurring issues, and provided quality insights that drove efficiency improvements. I also prepared reports in Excel and Power BI, created executive-level presentations in PowerPoint, and presented performance updates to onshore and offshore leadership. These experiences developed my ability to manage complex tasks, communicate effectively with stakeholders, and support decision-making through accurate reporting.

My technical expertise includes Microsoft Office (Excel, PowerPoint, Outlook, Word), Google Workspace (Docs, Sheets, Calendar, Gmail), Salesforce, Power BI, and Canva. I am skilled in data entry, reporting, process documentation, and inbox management. I can also manage schedules, organize files, and handle repetitive tasks with a high level of accuracy.

In addition to my technical skills, I bring strong soft skills such as attention to detail, time management, and adaptability. I am comfortable working independently, but I also collaborate effectively with teams. I value clear communication, professionalism, and the ability to follow instructions carefully. While I may be new to specific platforms like Reddit, I am confident in my ability to learn quickly and adapt to new processes.

I am now focused on providing Virtual Assistant services where I can apply my background in administration, reporting, and quality assurance to support clients. My goal is to deliver reliable results, help streamline daily operations, and contribute to the overall success of the businesses I work with.