SKILLS
Customer Service
100%
Online Research
Word Press
Presentation Skills
Email Management
75%
70%
60%
90%
Data Entry
Social Media
NOVARESA
GENIE
MONTEJO
Virtual Assistant
PROFILE
Client focused professional looking for
an opportunity in online customer
support.
I have 8 years professional experience
where I have proven to be a dedicated,
team player who consistently exceeds
expectations.
Exceptionally skilled in customer
service and client management.
Multi-lingual (fluent in English, Tagalog,
and Cebuano).
95%
80%
WORK EXPERIENCE
Wipro Philippines Ltd. Associate Customer Representative-
Supported Delta airlines account by providing timely response to all
customers requests, Maintained sound customer relationships by
handling questions and concerns with speed, accuracy and
professionalism. Mentored team members in customer training and
best practices. Maintained quality performance of 95% or higher.
NMN Philippines, Inc. Technical Sales Engineer-
Obtained new clients and maximize existing clients by creating technical
presentations that demonstrated how products and service best
satisfied their needs. Analyzed costs and sales to negotiate and tender
contracts. Provided pre-sales technical assistance and product
education, and after sales support services. Supported marketing
activities by attending trade shows, conferences and other marketing
events. Provided training and produced support material for other
members of the sales team.
Pollution Abatement Systems Specialist Inc. Engineering/
Marketing Staff
2011
Prepared technical reports, flow charts, drawings, and sketches of
processes and related equipment. Scheduled and performed emissions
testing and pick up of the health care waste disposal in accordance with
all government standards and regulations. Prepared and conducted
training programs for these processes.
EDUCATION
CONTACT
PHONE:-
WEBSITE:
www.novastravel.com
Cebu Technological University
2009 - 2011
Bachelor of Science in Mechanical Engineering
Global Leadership College
2017
EMAIL:-
TESOL/TEFL Specialist Cebu Technological University
