Noshaba

NOSHABA KIRAN OBJECTIVE Highly motivated and customer-focused professional with excellent communication and problem-solving skills, seeking a customer service position where I can leverage my ability to resolve issues, enhance customer satisfaction, and contribute to a positive brand experience. Eager to apply my strong interpersonal abilities, attention to detail, and passion for helping others in a dynamic team environment to deliver exceptional service and exceed customer expectations. CONTACT EXPERIENCE -- Customer Service Manager at Execo Commercial Broker LLC. Dubai UAE. January2022 - January 2024 EDUCATION Master of Computer Sciences, 2003 National College of Computer Sciences – Lahore Pakistan SKILLS Communication Skills Problem Solving Patience Empathy Time Managment Adaptability Attention to Detail Positive Attitude Multi-Tasking Teamwork Cultural Awareness Sales and results-focused Upselling Expertise Supervise Customer Service Team: Manage and lead a team of customer service representatives, ensuring they meet performance targets and provide excellent service. Training and Development: Provide training to new hires and ongoing development opportunities for team members, focusing on customer service skills, product knowledge, and company policies. Performance Monitoring: Monitor team performance through metrics such as customer satisfaction scores, response times, and issue resolution effectiveness. Motivation and Support: Offer guidance and support to team members, helping to boost morale and ensuring a high level of engagement and motivation. Escalation Handling: Manage and resolve complex or escalated customer complaints and issues that frontline staff cannot address. Ensuring Timely Resolution: Ensure customer inquiries and issues are handled promptly, ensuring no delays in service delivery or response. Customer Feedback: Collect and review customer feedback through surveys, direct communication, or other channels to gauge satisfaction levels and improve service quality. Sales & Customer Service Representative (DU Channel Partner) MBGT LLC. Dubai UAE. August 2018 – March 2020 Lead Generation: Identify potential customers (leads) through various methods such as cold calling, networking, referrals, and online research. Prospecting: Research and qualify leads to determine their potential as sales opportunities, building a pipeline of prospects. Cold Calling/Outreach: Contact potential clients through phone calls, emails, or in-person meetings to introduce products or services. ACCOMPLISHMENTS Averaged 15-25 sales a month. Maintained 95% customer satisfaction over the months. Building Relationships: Establish and maintain strong, long-term relationships with existing and potential customers to encourage repeat business. Follow-Up: Follow up with prospects and clients to maintain engagement, check in on product satisfaction, and address any new needs or concerns. Meeting Sales Goals: Meet or exceed sales quotas, revenue targets, and other performance metrics set by the company or sales manager. Team Collaboration: Coordinate with other sales representatives, managers, or departments to share insights and optimize the sales process. Training and Development: Attend training sessions to improve sales skills, learn about new products or services, and keep up with sales best practices. CERTIFICATIONS Amazon FBM HR Management LANGUAGES English Urdu Hindi Punjabi ADDITIONAL INFORMATION Nationality: Pakistan Visa Status: Employment Marital Status: Single Valid UAE Driving License International sales Executive at Digital Globe Service Lahore, Pakistan. February 2015 – October 2017 Answering Customer Inquiries: Respond to inbound calls and provide information on products, services, billing, or account issues in a clear and friendly manner. Addressing Customer Complaints: Listen carefully to customer issues, assess the situation, and work to resolve complaints effectively and efficiently. Providing Solutions: Offer solutions to customer problems, such as processing orders, troubleshooting technical issues, or providing information on policies. Escalating Issues: Recognize when an issue cannot be resolved at the CSR level and escalate it to a supervisor or specialist for further assistance. Order Management: Assist customers with placing new orders, modifying existing orders, or checking the status of their orders. Product Knowledge: Have a deep understanding of the products or services offered, including pricing, features, and policies, to provide accurate information to customers. Guiding Customers: Help customers make informed decisions by explaining the features, benefits, and options available with the products or services. Promoting Products or Services: Identify opportunities to upsell or cross-sell additional products or services that may be beneficial to the customer. Customer Retention: Engage with existing customers to encourage continued business and satisfaction, potentially offering loyalty programs or discounts. Adhering to Guidelines: Follow company protocols for handling customer issues, maintaining compliance with legal and privacy regulations, and using approved systems and software.