Nosa Idahoisa

NOSA IDAHOISA Customer Support Specialist || Lead Generation Expert NOSA IDAHOISA WHO AM I? I am a resourceful, self-motivated, detail-oriented and dedicated customer support professional with over 8 years of experience in providing exceptional service. Skilled at handling customer inquiries, resolving complaints, troubleshooting issues, providing exceptional service, and ensuring a positive customer experience in a fast-paced environment. I improved customer retention by 85% with proven ability to build customer loyalty and increase satisfaction by addressing concerns with empathy and professionalism. My expertise lies in understanding customer needs, recommending suitable products and services, coaching and rendering technical support to a dynamic team. I am committed to leveraging new technologies and ideas to enhance customer experiences. MY EDUCATIONAL BACKGROUND 01 02 University of Lagos, Nigeria. -) Delta State University, Abraka, Nigeria. -) Masters in Public and International Affairs B.Sc. Library and Information Science MY WORK EXPERIENCE 01 02 03 Lead Generation (2025- Date) Product Marketing Manager (2022-Date) Product Marketing Manager -) Songtai Life International (Nigeria) Edmark International (Nigeria) Write and Lead Concept (Nigeria) 04 05 Customer Service Relations Lead -) Customer Service Representative -) MTN Nigeria Communications Limited (Nigeria) MTN Nigeria Communications Limited (Nigeria) 06 Call Centre Agent -) MTN Nigeria Communications Limited (Nigeria) I provide support to customers by addressing inquiries, resolving complaints, processing orders, offering information about products and services, maintaining customer records, ensuring overall customer satisfaction, and customer retention through various communication channels like phone, email, and live chat, while maintaining a positive and helpful attitude. SOME OF MY WORK SAMPLE Lead generation of C-Level Executives of pharmaceutical, Consumer goods, Food & Beverages, Agro-Allied Industries, for Write and ead Concept Lead generation of rental properties in New York market, using Zillow. EMAIL MARKETING CAMPAIGN I crafted an email campaign for a client marketing a renewable energy MORE OF MY WORK Using google drive to create a google form for a client's baby shower event. CERTIFICATIONS In-Demand IT Skills Introduction to CRM with Hubspot TOOLS I AM PROFICIENT IN Thank you for considering my portfolio. I am eager to contribute my skills and experience to your organization. Please, feel free to contact me for further information or to discuss potential opportunities Email- Phone -