Nosa Idahoisa

Great customer support goes beyond answering questions. It is about building trust and keeping customers loyal. That is what I help businesses achieve.

I am a Dedicated and Detailed-Oriented Customer Support Specialist with years of experience providing email, chat, and phone support across different industries. I make sure every customer feels heard, valued, and guided with care. My approach combines empathy, clear communication, and problem-solving to turn challenges into positive experiences.

✅ Proven Results

• Resolved 95% of customer issues on first contact, reducing repeat tickets

• Consistently maintained 100% CSAT ratings through empathetic communication

• Reduced average response times by 30%, leading to faster resolutions

• Boosted repeat purchases by 15% in the wellness industry through proactive customer education

✅ What I Can Do for You

• Professional, friendly support via email, chat, and phone

• Handle complaints with empathy and provide effective solutions

• Assist with onboarding, billing questions, and account updates

• Provide clear, step-by-step troubleshooting guidance

• Educate customers to improve loyalty and reduce churn

✅ Tools I Work With

Zendesk, Freshdesk, HubSpot, Trello, Notion, Google Workspace, Slack, Zoom, Microsoft Office Suite.

If you need a dependable Customer Support Specialist who can improve customer satisfaction, reduce churn, and strengthen loyalty, let us connect. I am available to start right away.