Noryn Fel Basilisco

Noryn Fel Basilisco Hernan Cortes St. Wireless Cebu City Summary Excellent Sales and Customer Dynamic and motivated professional with a proven record of generating and building relationships. Adaptable and transformational individual with an ability to work independently. Satisfaction for over 6 years. Education Southwestern University Bachelor of Science in Physical Therapy University of Cebu High School graduate (June 2009 – March 2010) Manga Elementary School Elementary Graduate (June 2001- April 2006) Employment History Qualfon Cebu Skyrise 3, Jose Maria del Mar St, Cebu City, 6000 Cebu (Customer Support Representative) (April 2012 – January 2013) I helped valued customers understand with their prepaid mobile service program and discuss their bill of statement. Exceptional Customer Service I was the first trainee in our wave that rated 93% from an external Quality Analyst based in Miami Florida during Nesting period. Sykes Asia, Inc. Cebu City, Central Visayas (Technical/ Customer Support/Data Entry) (October 2014 – November 2018) First Account AT&T (Technical/Chat Support) We troubleshoot TV, Internet and Phone. We catered 3 customers at a time. I was a Top Performer /Agent with Excellent Chat Handling time and Customer Survey. Second Account Bell Aliant (Technical Support) A Canadian TV/Phone and Internet Service provider. Excellent Customer Service Provides precise needs for the customer. Third Account Just Eat (Customer Support) One of the largest Food Delivery service in the UK. We support Chat, Voice and Email support. I was promoted as a Team Leader after a month of taking inbound calls/Chat/ Email. Excellent Customer Service / Remarkable chat/phone and email etiquette. I have managed several teams with exceptional Quality scores. I have to inspire my team to strive more by being a good example and taking accountability for them to deliver what is expected. Professional Skills Proficient at Client Retention (Advanced) Proficient in Customer Service (Advanced) Verbal and written communication skills (Advanced) Self-Motivation (Expert) Attention to details (Advanced) Languages English (Fluent) Tagalog (Fluent) Visayan (Native)