Norman Salas

Dynamic and committed to excellence, a good sense of belonging and striving to maintain high standards of service quality and handling situations that always benefit both the company and the customer.

.

• Knowledge:
• Travel and logistics advisor for tourists and migrants.
• Coordination and management capacity of employees in telemarketing and consumer service areas.
• Booking management for travel and hotel services.
• Organization and management of travel groups.
• Good knowledge of informatics and communication interface management.
• First Aid Intermediate Level.
• Considerable knowledge of food and beverage department management.
• Ability to handle medium transport vehicles
• Design and development of kitchen plans for domestic or industrial use.

.

• Skills:
• Fast learning and training.
• Good retention of information and memory.
• Capacity for teamwork.
• Extensive work experience in different areas.
• Good work management under pressure or stress.
• Always looking for ways to improve.
• Enthusiastic about order and the correct execution of protocols in any area.

.

• Experience:

.

Logistics manager & Sales - RORAIMA INTERNATIONAL C.A. - 04/2016 - 02/2020

.

Responsabilities:

• In charge of organizing and supervising travel groups up to 40 persons for both tourist destinations and inexperienced migrants.
• Coordinate all the information the client receives from the agency and explain to the client how to use it during the trip.
• Monitor at all times the passenger's journey and its correct arrival at the destination.
• Resolution of any type of eventuality regarding the responsibilities of the company with the client.
• Supervise hospitality, transportation, tickets and logistics of clients.
• Sell ​​travel packages
• Organization and supervision of passenger booking.
• Assist the CEO in different aspects of the company management.

.

Tourist inn manager - BACKPACKER TOURS C.A. - 03/2011 - 02/2016

.

Responsabilities:

• GIve a warm welcome to tourists and place them in their rooms.
• Make sure that each client is satisfied with their stay at all times.
• Provide the necessary information to the group for the expedition to be carried out (mostly in 2 or up to 3 languages)
• Obtain information on the preferences of each client regarding the food and drink to be desired.
• Cash management and inventory of the entire inn.
• Make the necessary purchases to supply the inn.
• In some cases transfer clients to departure points to expeditions or airports.

.

Designer & Salesman - DECO GROUP ORIENTE C.A. - 11/2008 - 01/2011

.

Responsabilities:

• Sell and design built-in kitchens for customers
• Measure and plan each design in person at the site to be installed
• Establish the cutting and assembly parameters of each piece of furniture designed and subsequently produced.
• Advise the customer on the best option for their purchase.
• Control each accessory that the customer acquires for his kitchen and make sure that it is installed by the staff.
• Supervising the delivery and installation of the entire group of furniture in each kitchen

.

Sous Chef - BALAU Mediterranean Food - 09/2006 - 08/2008

.

Responsabilities:

• Direct assistant to the executive chef
• Make sure that all the ingredients of the different dishes are ready for preparation.
• Keep the entire area in complete order and cleanliness.
• Assembly of main dishes and appetizers.
• Elaboration of primary materials for the assembly of elaborated dishes.
• Ability to supplant any area that for any reason is left unattended