Norman Jover

Norman Jover Skype ID: nrmnjvr E-mail:-Computer skills: Microsoft Office Microsoft Excel (VLOOKUP, PIVOT, MACROS ETC.) Microsoft Thunderbird Google Ads and Analytics Tableau Data Studio Criteo Microsoft Ads Power BI G Suite Visual Basic Photoshop CRM System/Software: Salesforce Lightning ZOHO Vulcan Management tools: Basecamp Dropbox Zendesk Slack Skype Teams Live Chat Click Desk Work Experience: Freelance: Digital Marketing Analyst, Amazon Ads, Facebook Ads, Google Ads, Bing Marketing (April 2020 – December 2021) ✓ Manage Ad Campaigns ✓ Provide over-all marketing cost ✓ Maintain target ROAS by achieving CPC and RPC goals ✓ Create promotional coupons in various channels Virtual Assistant, Quality Assurance, Social Media Manager, Data Analyst, Inbound Sales, Inside Sales Agent, Chat Support/Customer Service (Dec 2012 – March 2020) ✓ Maintain CRM and ensure all information is recorded, updated and accurate all the times. ✓ Ensure the assigned tasks are completed within specified time-frame. ✓ Prepare email newsletters and answer support tickets ✓ Organize client’s schedule. Set up meetings between the client and his customers ✓ Online and offline promotion of the client’s business ✓ Process customer inquiries via phone, chat, or email ✓ Maintain client websites ✓ Work closely with Marketing, Operations, Customer Service, and Finance teams to identify reporting needs, and define key success metrics. ✓ Develop compelling dashboards and automated reports based on user specifications in Excel, Gsheets and Data Studio and other visualization tools. ✓ Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities. ✓ Automate data preparation and report creation where possible. ✓ ✓ ✓ ✓ ✓ ✓ ✓ Development of ad-hoc reports as necessary. Performing routine inspections and quality tests. Identifying and resolving workflow and production issues. Ensuring that standards and regulations are observed. Addressing and discussing issues and proposed solutions with superiors. Documenting quality assurance activities and creating audit reports. Making recommendations for improvement. TeleTech Account: Inbound Sales/ Customer Care Specialist (2009 - 2012) Telstra NCO Group Account: Inbound Sales (2008 - 2009) Verizon ICT Marketing Services, Inc. Account: Telemarketer Agent/Admin (2006 - 2008) Citi Bank Identity Monitor