Norma Jean Samuriwo

I’m a Business Process Expert with 18+ years of experience helping organizations move from operational chaos to clarity. My work is rooted in a simple belief: a good process doesn’t just tick boxes – it drives better decisions, better outcomes, and scalable growth.

I specialize in end-to-end process optimization, requirements definition, and operational improvement and change management support across shared services, financial services, retail, insurance, manufacturing, and consulting. Whether I’m mapping the current state, designing future workflows, building interactive SOPs, or facilitating stakeholder alignment, my goal is always the same – to turn complex work into repeatable value.

Over the years, I’ve led large-scale business transformation programs, established Centers of Excellence, built governance frameworks, and supported post-merger integration and automation readiness. I’ve also helped clients accelerate project delivery through structured requirements definition, process-led project scoping, and practical implementation support.

My core services include:

• Process mapping (UPN) and redesign
• SOP creation and digital SOP tools
• Process documentation and role-based guidance
• Gap analysis and automation readiness
• Project management and change management support
• Requirements elicitation and functional specification
• Process governance, ownership models, and CoE setup

Clients value my ability to bring order to ambiguity, move fast without losing depth, and communicate clearly across technical and non-technical audiences. I’m highly collaborative, but not afraid to challenge assumptions. My approach blends structure with empathy; because sustainable improvement isn’t just about process, it’s about people.

I work well with fast-moving teams, transformation leads, and growing businesses who need a hands-on, experienced partner to drive process improvement without overcomplicating things. Whether you’re just starting to document your operations or looking to embed process thinking across your organization, I bring the clarity and structure to help you move forward.

If you’re looking for someone who can not only map your processes but help you fix them, manage the change, and equip your team to sustain the improvements — let’s talk.