Norma Aragom

Norma Aragon Briceño Managua, Nicaragua, Rotonda Periodista, 7 blocks south, 1 ½ block east--ID:-J Profile: I am flexible, reliable and possess excellent multitasking and problem solving skills. I am an enthusiastic, self-motivated, responsible and hard working person, adaptable to all challenging situations and work well both in a team environment as well as using own initiative. m [Correo Electrónico] Professional Objective: Result-oriented, intelligent, organized, and motivated person seeking for an available position to grow and utilize years of experience in the field of customer service, sales, retention and collections to enhance the company’s efficiency. Education: University: Upoli-Accounting and finance (not finished) High School: Hispano Americano High School -) Elementary: Rigoberto Cruz Arguello Elementary School -) Additional education: English: American Nicaraguan School Work Experience: Call Center: SITEL -) Customer Service/ Retention Rep. Convergys -) Sales Rep. One Link -) Collections Rep. (5 months) Back office Rep. (1 year 1 month) Operation Analyst (1 year 3 months) Dialer Analyst (4 months) Achievements: Collections Department: Top 5 Collector Top 1 QA Performer (3 months in a row) Back Office Department: Top 1 Performer, Team lead Operation Analyst: Top Performer Collections Department Team Lead Implementations: Back Office Floor Support Initiative. Back Office Training Material Back Office Training for new hires and tenures Agents Operation Analyst Training Material Procedures refresher and updates for staff and Agents Escalation form to Sync Departments New Procedures and Strategies for Collections Department New lists for Collections Dialer Skills: Adaptability Effective Communication Detail oriented Problem solving Multitasking and Time management Languages: English: Verbal, Written (Advanced) Spanish: Native language (Advanced) Software: Microsoft Office (Excel, Word, Power Point) Outlook SharePoint Professional Reference: Carmen Rivers Account General Manager - Brandon Cancino Contact Center Director (External Client) - .