Norlyn Cosmiano

NORLYN COSMIANO A D M I N I S T R A T I V E A S S I S T A N T C U S T O M E R S U P P O R T PROFILE Reliable and results-driven professional with a strong background in --Pasacao, Camarines Sur customer service and administrative support. Skilled in calendar management, invoicing, and order processing, with proven ability to stay organized and efficient in fast-paced settings. Friendly, adaptable, and ready to contribute to the company by delivering top-notch support and service. Skills: Work Experience: Administrative Skills: Document Creation Data Entry Calendar & Email Management Order Fulfillment & Processing Billing & Invoices Event Coordination Technical Skills: Proficient in Microsoft Office Suite Google Suite Canva Editing Basic Bookkeeping Customer Service Skills: Strong communication and interpersonal skills Sales and Customer Support Inbound & Outbound Calls Organizational Skills: Time Management Multitasking Social Media Management Tools: Google Workspace Microsoft Meta Zoom Calendly Quickbooks Canva Avoxi Avaya Square Shopify Sleekflow Education: Undergraduate of Mechanical Engineering University of Nueva Caceres | 2015 General Admin VA & Customer Support April 2024 - June 2025 Managed calendar and email communications. Created estimates and invoices. Handled calls and text messages. Edited website content and managed social media. Coordinated schedules and order management. Customer Sales Representative Quantrics | February 2023 - February 2024 Assisted customers with inquiries and concerns. Ensured accuracy of information by creating and updating records. Managed billing and payments. Conducted inbound and outbound sales calls. Admin Assistant PNR South Long Haul | July 2020 - December 2022 Sorted and distributed correspondence promptly. Maintained accurate records and documentation. Construction Admin Assistant Gerona Corporation | April 2018 - June 2020 Managed payroll and maintained organized project-related documents. Documented changes to project scope, schedule, or budget.