Norjanah Illorin

NORJANAH P. ILLORIN #12 Riego St. Barangay Zone 2 Pulupandan Neg. Occ- /- PROFFESIONAL SUMMARY Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Excellent at juggling multiple tasks and working under pressure. Broad Business Process Outsourcing (BPO) experience in Customer Care, Technical Support, Billing and even Sales with almost 6 years experience. SKILLS Extremely organized Team leadership Self-motivated Dependable Focused Hardworking WORK HISTORY BARANGAY SECRETARY Barangay Zone -2, Pulupandan, Negros Occidental January 2019 - present - Prepare, manage and documents the minutes of the monthly Sesson Meetings and the quarterly Assembly Meetings of the barangay officials. - Keeping nd securing records of all the issued clearances and certifications asked by the Barangay constituents. - Releasing officer of all the clearances and documents requested by the Barangay constituents. Technical Support Associate [TRANSCOM Bacolod] June 23, 2020 – January 28, 2021 -Receive at least 50 calls per day and assist clients with their inquiries about their subscription, orders, requests and technical issues. -Update customers account and troubleshoot -Do upselling of Line of Business Telco Customer Service Specialist [IQOR Talisay] Nov. 2017 – June 2018 -Receive at least 50 calls per day and assist clients with their inquiries about their subscription, orders, requests and technical issues. -Responded to customer requests via telephone and email. -Created and built firmware to test associate hardware. Sales Associate / Customer Care [Expert Global Solutions Marikina] August 2015 – February 2016 -Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. -Helped customers with questions, problems and complaints via telephone. -Verified all customers received receipts for purchases. -Accepted and processed returns. Billing Specialist / Customer Service Associate [Convergys Quezon City] October 2014 – February 2015 -Educates clients of their Bill. -Process payments, credits and adjustments of the bill. -Answers questions regarding the client’s products and billing concerns. Technical Support Specialist [TELUS International Philippines - Taguig] January 2011 – July 2014 -Receive 50 calls per day for clients having issues with their subscription. -Diagnose and conducts end to end troubleshooting for problems with clients internet and TV connections and applied solutions to increase company efficiency. -Dispatching Field Technicians and creating Trouble Tickets for issues that can't be resolve over the phone. -Troubleshooting with emails and computer antivirus and software issues. -Monitoring client’s connections in random basis. Travel Agency Customer Service Associate [Teleperformance Bacolod] October 2007 – September 2009 -Responded to customer requests via telephone and email. -Answer inquiries about flight details, changes, cancellations and special needs or assistance. -Booking Flights, Hotel Reservations and Car Rentals. -Assisting Clients for relocation's due to issues like overbooked hotels and flights. EDUCATION Bachelor of Arts in History Mindanao State University Marawi City, ARMM 3rd year Undergraduate in Bachelors of Arts major in History. PERSONAL REFFERENCES Jessica Illorin Bais PO3 Pulupandan- Glecy Mae L. Verayo Business Woman- Shimmer Barredo Customer Representative-