Norina Paguio

Paguio, Norina N. Address: General Trias Cavite, Philippines 4107 Mobile Phone Number: - Email:- PROFILE Well-organized and Highly Dependable individual seeking a full-time position in virtual assistance. Professionally mature, go-getter with excellent problem-solving skills and with extensive knowledge of various office and project management tools. High level of customer service and understands the importance of confidentiality. Strong within a team environment and/or without supervision. Skills and Core Competencies: • • • • • • • • • • • Data Entry and Product Research Advance Product Listing Database Management or Filling Systems Accuracy Verification Customer Support / Email Support / Chat Support Administrative Support Proficient in Salesforce CRM and SAP, Google Suite (Docs, Sheets, Calendar) / Microsoft Office Productivity Software (focused on MS Excel) Basic Bookkeeping Social Media Management / Page Moderator Ability to work effectively under minimal supervision Flexible and accustomed to working in fast paced environment Work Experience: Senior Accounts Specialist | Amicassa Process Solutions, Inc Industry: Call Center / BPO Dec 2016 - Dec 2021 5 years •Provided after sales support to clients via email and phone call. •Handled payments related concerns such as but not limited to generation of Statement of Accounts (SOA), endorsement of payment extension/restructuring request to CFO, Auto Debit Arrangement related concerns, etc. •Implemented client’s change request in SAP. •In charge with creation of ticket in Salesforce CRM. Back-office Accounting Staff | RVV Shell Stations | Baguio City Industry: Oil/ Gas/ Petroleum Oct 2015 - Apr 2016 7 months •Manage financial bank deposits, daily collections and financial transactions of the branch. •Prepared Daily Collection Reports and tracked ledger discrepancies. •Performed general and inventory accounting. •In charge with Accounts Receivables, Issuance of Statement of Accounts, billings and credit collections. Lead Cashier | RVV Shell Stations | Baguio City October 2008 – September 2015 6 years 11 months •Received cash, purchase orders, debit and credit card payments and ensure to check the correctness of transactions using Shell’s POS system. •Helped customers complete purchases, locate items and join reward programs. •Maintained the inventory of products and daily report of transactions. Educational Background: Tertiary: University of the Cordilleras (UC), Baguio City- Bachelor of Science in Business Administration Major in Financial Management Vocational: STI College Baguio January-June 2011 Basic Bookkeeping Trainings and Certificate •Bookkeeping Training Course with Quickbooks Online (May 2022) •General Virtual Assistant Certification Online Course (May 2022) •Virtual Executive Assistant Certification Online Course (May 2022) •Social Media Management Certification Online Course (May 2022)